Role Overview

As an SMB Account Manager at Deliveroo in Kuwait City, you will play a crucial role in driving the success of our small to medium-sized restaurant partners. This role involves managing a portfolio of accounts, building strong relationships, and implementing strategies to help these businesses thrive on the Deliveroo platform. You will be responsible for negotiating contracts, identifying growth opportunities, and ensuring our partners receive exceptional service. This is a fantastic opportunity for someone with a background in account management, strong communication skills, and a passion for helping businesses grow.

A Day in the Life of an SMB Account Manager

Your day will be a mix of strategic planning, communication, and problem-solving. Here's a glimpse of what you can expect:

• Morning: Start by reviewing your portfolio performance, identifying any urgent issues or opportunities. Respond to partner inquiries via email and phone, addressing concerns and providing support.
• Mid-day: Conduct online presentations and meetings with partners to discuss performance, upcoming promotions, and new initiatives. Negotiate contract renewals and extensions, ensuring favorable terms for both Deliveroo and the partner.
• Afternoon: Analyze data to identify trends and insights. Develop and execute campaigns to improve key performance metrics such as customer satisfaction, restaurant retention, and operational efficiency. Collaborate with internal teams to resolve partner issues and implement solutions.
• End of Day: Prepare reports on account performance and progress towards goals. Plan for the next day, prioritizing tasks and identifying key focus areas.

Why Kuwait City?

Kuwait City is a vibrant and growing market for Deliveroo. Being based in the main office provides you with the opportunity to be at the heart of the action, working closely with local partners and contributing to the growth of the food delivery ecosystem. The city offers a diverse culinary scene, providing a rich environment for building relationships with a wide range of restaurants. Additionally, Kuwait City offers a unique cultural experience, with opportunities to explore local traditions and customs.

Career Path

At Deliveroo, we are committed to the growth and development of our employees. As an SMB Account Manager, you will have opportunities to advance your career in several directions. You could progress to a Senior Account Manager role, taking on a larger portfolio and more complex accounts. Alternatively, you could move into a team lead position, managing a team of Account Managers. Other potential career paths include roles in sales, marketing, or operations. We provide ongoing training and development programs to help you acquire the skills and knowledge needed to succeed in your chosen career path.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package to its employees. The salary for the SMB Account Manager role will be commensurate with experience and qualifications. In addition to salary, we offer a comprehensive benefits package that includes health insurance, paid time off, and professional development opportunities. We also provide employee discounts on Deliveroo orders and company-sponsored events.

Deliveroo Culture

At Deliveroo, we are proud of our vibrant and inclusive culture. We are a team of passionate and driven individuals who are committed to delivering the best possible experience to our customers and partners. We value collaboration, innovation, and a “get it done” attitude. We encourage our employees to take ownership of their work and to contribute to the success of the company. We also believe in having fun and celebrating our achievements together.

How to Apply

If you are interested in joining our team as an SMB Account Manager in Kuwait City, we encourage you to apply online. Please submit your resume and a cover letter highlighting your relevant experience and skills. We look forward to hearing from you!

Frequently Asked Questions

1. What is the typical career progression for an SMB Account Manager?

   Progression can lead to Senior Account Manager, Team Lead, or roles in Sales, Marketing, or Operations.

2. What kind of training is provided for this role?

   Deliveroo provides ongoing training and development programs to help you acquire the skills and knowledge needed to succeed.

3. What are the key performance indicators (KPIs) for this role?

   KPIs include customer satisfaction, restaurant retention, operational efficiency, and revenue growth.

4. What is the work environment like at Deliveroo?

   Fast-paced, dynamic, collaborative, and supportive.

5. What communication methods are used with partners?

   Email, phone, online presentations, and in-person meetings (where applicable).

6. What type of restaurants will I be working with?

   Small to medium-sized restaurants in Kuwait City.

7. What software tools are essential for this role?

   Excel, Google Sheets, Looker, and Power BI are highly useful.

8. How does Deliveroo support employee well-being?

   Through health insurance, paid time off, flexible work arrangements, and company-sponsored events.

9. What are the opportunities for professional growth?

   Deliveroo encourages professional growth through training programs and internal mobility opportunities.

10. What makes Deliveroo a great place to work?

    A positive company culture, career advancement opportunities, and the chance to make a significant impact.