SMB Account Manager at Deliveroo - Singapore

Are you passionate about building relationships and helping businesses grow? Do you thrive in a fast-paced environment where you can make a real impact? If so, Deliveroo is looking for an SMB Account Manager to join our team in Singapore!

As an SMB Account Manager, you will be responsible for managing and nurturing relationships with a portfolio of small to medium-sized partners, ranging from local hawker stalls to established restaurant chains. You will play a crucial role in helping these partners succeed on the Deliveroo platform by providing them with data-driven insights, operational support, and strategic guidance.

A Day in the Life of an SMB Account Manager

Here’s a glimpse into what your day might look like:

• Morning: Start your day by reviewing your portfolio of partners and identifying any urgent issues or opportunities. Check performance data to see how your partners are doing and identify areas for improvement.
• Mid-day: Connect with your partners via phone, email, or in-person meetings to discuss their performance, address their concerns, and share best practices. Collaborate with internal teams (Marketing, Operations, Customer Service) to resolve issues and drive growth.
• Afternoon: Analyze data to identify trends and opportunities for your partners. Prepare presentations and reports to share your findings and recommendations. Work on strategic initiatives to improve partner engagement and satisfaction.
• Evening: Follow up with partners on outstanding issues and prepare for the next day. Stay up-to-date on industry news and trends to better serve your partners.

Why Singapore?

Singapore is a vibrant and dynamic city-state with a thriving food scene. It’s a hub for innovation and technology, making it the perfect place to build a career in the fast-growing food delivery industry. Deliveroo is committed to investing in Singapore and expanding our presence in the region. Working in our Singapore office offers you the chance to be at the heart of our operations in Southeast Asia.

Your Career Path at Deliveroo

Deliveroo is committed to providing opportunities for our employees to grow and develop their careers. As an SMB Account Manager, you can progress to Senior Account Manager, Team Lead, or other roles within the Sales or Account Management organizations. We also offer opportunities to move into other departments, such as Marketing, Operations, or Product.

Salary and Benefits

Deliveroo offers a competitive salary and benefits package, including:

• Competitive base salary
• Performance-based bonus
• Comprehensive health insurance
• Paid time off
• Employee discount on Deliveroo orders
• Opportunities for professional development

(Note: Specific salary and benefits details will be discussed during the interview process)

Our Delivery Culture

At Deliveroo, we are passionate about food and technology. We are a team of innovators, problem-solvers, and relationship builders. We value collaboration, creativity, and a strong work ethic. We are committed to creating a diverse and inclusive work environment where everyone can thrive.

How to Apply

If you are interested in joining our team as an SMB Account Manager, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions

1. What is Deliveroo? Deliveroo is a leading online food delivery company that connects customers with restaurants and grocery stores in their area.
2. What does an SMB Account Manager do? An SMB Account Manager is responsible for managing and nurturing relationships with a portfolio of small to medium-sized partners.
3. What are the required skills for this role? The required skills include account management experience, strong commercial acumen, excellent communication skills, and the ability to build relationships.
4. What is the career path for an SMB Account Manager? An SMB Account Manager can progress to Senior Account Manager, Team Lead, or other roles within the organization.
5. What is the salary and benefits package? Deliveroo offers a competitive salary and benefits package, including health insurance, paid time off, and employee discounts. (Specific details will be discussed during the interview process)
6. What is the company culture like? Deliveroo has a collaborative, innovative, and fast-paced culture.
7. How do I apply for this role? You can apply for this role by submitting your resume and cover letter through our online application portal.
8. What is the interview process like? The interview process typically includes a phone screening, a virtual interview, and an in-person interview.
9. What is the work environment like in Singapore? The Singapore office is a vibrant and collaborative environment.
10. What is Deliveroo's commitment to diversity and inclusion? Deliveroo is committed to creating a diverse and inclusive work environment where everyone can thrive.