Role Overview

The Team Leader role at Deliveroo Editions in Bristol is a pivotal position, acting as a crucial support to Site Management. It demands a dynamic individual capable of driving performance, ensuring customer satisfaction, and maintaining operational excellence. This role involves leading a team, supervising SOP compliance, communicating effectively with riders, and upholding high standards of food safety and hygiene. The Team Leader will also play a vital role in inventory control, health & safety compliance, and maintaining positive relationships with external stakeholders.

Day in the Life

A typical day for a Team Leader at Deliveroo Editions involves a variety of responsibilities. At the start of the shift, the Team Leader will review performance metrics, allocate tasks to team members, and ensure everyone is aware of the day’s objectives. Throughout the shift, the Team Leader will supervise dispatch operations, ensuring orders are handled accurately and efficiently. They'll also monitor food safety compliance, conduct H&S checks, and address any issues that arise. Communication is key, as the Team Leader will interact with Deliveroo riders, Site Management, and potentially external parties. The day also involves coaching and training team members, providing feedback, and fostering a positive work environment. Towards the end of the shift, the Team Leader will ensure proper handover to the next shift, documenting any relevant information and ensuring the site is left in good order.

Why Bristol?

Bristol is a vibrant and growing city with a thriving food scene, making it an ideal location for Deliveroo Editions. The city's diverse population and strong economy contribute to a high demand for food delivery services. Being a Team Leader in Bristol offers the opportunity to work in a dynamic and fast-paced environment, serving a diverse customer base. Bristol's commitment to sustainability and innovation also aligns with Deliveroo's values, creating a positive and forward-thinking work environment.

Career Path

The Team Leader role at Deliveroo Editions serves as a strong foundation for career advancement within the company. Successful Team Leaders can progress to Site Management positions, overseeing the entire operations of a Deliveroo Editions site. From there, opportunities exist to move into regional or national management roles, contributing to the strategic growth of Deliveroo. The experience gained in team leadership, operations management, and customer service also provides valuable skills for career advancement in other industries.

Salary & Benefits

The hourly pay for the Team Leader role is £13.75, equating to £17,932.5 annually for 25 hours per week. In addition to competitive pay, Deliveroo offers a range of benefits, including employee discounts on Deliveroo orders, training and development opportunities, health and well-being programs, and a pension scheme. These benefits contribute to a comprehensive compensation package that supports employees' financial, physical, and mental well-being.

Delivery Culture

Deliveroo fosters a culture of teamwork, innovation, and customer focus. Employees are encouraged to contribute their ideas, challenge the status quo, and work collaboratively to achieve common goals. The company values diversity and inclusion, creating a welcoming and supportive environment for employees from all backgrounds. Deliveroo also emphasizes continuous learning and development, providing employees with opportunities to expand their skills and advance their careers.

How to Apply

Interested candidates can apply for the Team Leader role through the Deliveroo Careers website. The application process typically involves submitting a resume and cover letter, followed by an interview with the hiring manager. Successful candidates will then undergo a background check and onboarding process before starting their new role.

FAQ

• What are the key responsibilities of a Team Leader? The main responsibilities include leading a team, supervising SOP compliance, communicating with riders, ensuring food safety, and maintaining operational excellence.
• What qualifications are required for the role? Previous experience in a similar environment is preferred but not essential. Strong hands-on mentality, comfort in a fast-paced environment, and demonstrated leadership skills are important.
• What opportunities for career advancement are available? Team Leaders can progress to Site Management positions and potentially move into regional or national management roles.
• What is the company culture like at Deliveroo? Deliveroo fosters a culture of teamwork, innovation, customer focus, and diversity and inclusion.
• What benefits does Deliveroo offer? Benefits include competitive pay, employee discounts, training opportunities, health programs, and a pension scheme.
• How can I apply for the Team Leader role? You can apply through the Deliveroo Careers website by submitting your resume and cover letter.
• What is the working environment like at Deliveroo Editions? The working environment is fast-paced, dynamic, and collaborative, requiring adaptability and teamwork.
• What kind of training is provided for new Team Leaders? Deliveroo provides comprehensive training on SOPs, food safety, health & safety, and leadership skills.
• What are the working hours for the Team Leader role? The role is part-time, with 25 hours per week.
• What is the dress code for Team Leaders? The dress code is typically casual but professional, with a focus on safety and hygiene.