HOP Team Leader - Deliveroo - Dubai

Role Overview

As a HOP Site Team Leader at Deliveroo, you will play a crucial role in ensuring the smooth and efficient operation of our speedy grocery delivery service. You will be responsible for leading and motivating your team to achieve company objectives, maintaining high standards of customer satisfaction, and optimizing productivity. This role requires a proactive and hands-on approach, with a focus on problem-solving and continuous improvement. You will work closely with Site Management to implement best practices, ensure compliance with company policies, and maintain a positive and cooperative working environment.

A Day in the Life

Your day will start with a team briefing to discuss priorities and set goals for the shift. You will then oversee the picking and packing of orders, ensuring that they are completed accurately and efficiently. You will monitor order dispatch, ensuring that riders receive orders promptly and that deliveries are handled in accordance with company policies. Throughout the day, you will provide coaching and support to team members, address any operational issues, and maintain a clean and organized work environment. You will also be responsible for conducting stock counts, managing inventory, and completing the claims process as needed.

Why Dubai?

Dubai is a vibrant and dynamic city with a thriving food and grocery delivery market. As a HOP Team Leader in Dubai, you will have the opportunity to work in a fast-paced and innovative environment, contributing to the growth of Deliveroo's speedy grocery delivery service. Dubai offers a high quality of life, with world-class amenities, a diverse culture, and a strong economy. It is also a major hub for international business, providing opportunities for career advancement and personal growth.

Career Path

This role provides a strong foundation for career advancement within Deliveroo. Successful HOP Team Leaders may have the opportunity to move into Site Management roles, overseeing the operations of an entire delivery store. There are also opportunities to progress into regional or national management roles, responsible for overseeing multiple sites. Deliveroo is committed to providing ongoing training and development opportunities to help employees reach their full potential.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, including health insurance, paid time off, and a pension plan. The specific salary for this role will depend on experience and qualifications. In addition to the standard benefits, Deliveroo also offers employee discounts on orders, performance-based bonuses, and opportunities for professional development.

Delivery Culture

Deliveroo is committed to creating a positive and inclusive work environment where everyone feels valued and respected. We believe in empowering our employees to take ownership of their work and contribute to the success of the company. We foster a culture of collaboration, innovation, and continuous improvement. We also believe in giving back to the community and supporting local initiatives.

How to Apply

To apply for the HOP Team Leader position in Dubai, please submit your resume and cover letter through the Deliveroo careers website. In your cover letter, please highlight your relevant experience and qualifications, and explain why you are interested in working for Deliveroo.

FAQ

1. What is Deliveroo HOP? Deliveroo HOP is Deliveroo’s speedy grocery delivery service, delivering groceries in as little as 10 minutes.
2. What are the key responsibilities of a HOP Team Leader? Leading the team, overseeing order fulfillment, ensuring compliance with SOPs, and maintaining inventory accuracy.
3. What skills are required for this role? Strong leadership, communication, and problem-solving skills, as well as experience in inventory management and operational procedures.
4. What benefits does Deliveroo offer? Competitive salary, health insurance, paid time off, employee discounts, and opportunities for career development.
5. What is the work environment like at Deliveroo? Dynamic, collaborative, and inclusive, with a focus on innovation and continuous improvement.
6. What opportunities for career advancement are available? Opportunities to move into Site Management roles, regional or national management roles, and other positions within Deliveroo.
7. What is the application process? Submit your resume and cover letter through the Deliveroo careers website.
8. What is Deliveroo's mission? To be the definitive food company and the platform people turn to whenever they think about food.
9. How does Deliveroo ensure customer satisfaction? By providing fast and reliable delivery, offering high-quality products, and maintaining excellent customer service.
10. What is Deliveroo doing to promote diversity and inclusion? Creating a positive and inclusive work environment where everyone feels valued and respected.