Role Overview: Key Accounts Partner Operations Manager at Deliveroo

Are you a highly motivated and experienced professional with a passion for optimizing operations and driving results? Do you thrive in a fast-paced, dynamic environment and enjoy collaborating with cross-functional teams? If so, Deliveroo is looking for a Key Accounts Partner Operations Manager to join our team in Milan!

As a Key Accounts Partner Operations Manager, you will play a crucial role in improving the delivery operations associated with our largest and highest-volume restaurant and grocery partners. You will be responsible for diagnosing and resolving operational issues, testing and scaling solutions, and working closely with the commercial and product teams to ensure partner satisfaction and optimal performance.

This role offers an exciting opportunity to make a significant impact on Deliveroo's business by driving improvements in partner operations and contributing to the overall success of our key accounts. If you are a strategic thinker with strong analytical and problem-solving skills, and a proven ability to manage projects and stakeholders effectively, we encourage you to apply!

A Day in the Life: Key Accounts Partner Operations Manager

Here's a glimpse into what a typical day might look like for a Key Accounts Partner Operations Manager at Deliveroo:

• Start the day by reviewing key performance indicators (KPIs) related to partner operations, such as order fulfillment rates, delivery times, and customer satisfaction scores.
• Analyze data to identify trends and areas for improvement in partner operations.
• Collaborate with the commercial team to understand the priorities and challenges of key partners.
• Work with the product team to provide feedback on new features and ensure they meet the needs of our partners.
• Diagnose and resolve operational issues reported by partners, such as delays in order processing or delivery.
• Test and scale solutions to improve operational performance, such as optimizing delivery routes or streamlining order fulfillment processes.
• Manage cross-functional projects aimed at improving partner operations, such as implementing new technologies or processes.
• Attend partner business reviews to provide operational updates and understand their commercial priorities.
• Communicate regularly with internal stakeholders, such as the operations, commercial, and product teams, to keep them informed of progress and challenges.
• Identify and evaluate new opportunities to improve partner operations and drive business growth.

Why Milan? Deliveroo's Italian Hub

Milan is not only a fashion and design capital but also a significant business and economic hub in Italy. Deliveroo's presence in Milan underscores its commitment to the Italian market. Working in Milan offers you:

• Opportunities to engage with a diverse and vibrant culinary scene.
• Professional growth in a strategically important market for Deliveroo.
• Exposure to a unique blend of Italian culture and international business practices.

Career Path: Growth Opportunities at Deliveroo

Deliveroo is committed to providing its employees with opportunities for professional growth and development. As a Key Accounts Partner Operations Manager, you can advance your career within the company in a variety of ways, such as:

• Senior Partner Operations Manager: Lead a team of Partner Operations Managers and take on more strategic responsibilities.
• Operations Director: Oversee all aspects of partner operations within a specific region or market.
• Product Manager: Transition into a product management role and focus on developing new features and solutions for our partners.
• Commercial Manager: Move into a commercial role and focus on managing and growing our key partner relationships.

Salary and Benefits: Investing in Our People

Deliveroo offers a competitive salary and benefits package to its employees, including:

• Competitive salary commensurate with experience
• Health insurance
• Paid time off
• Employee discounts on Deliveroo orders
• Professional development opportunities

Deliveroo Culture: Innovation and Collaboration

Deliveroo is a company that values innovation, collaboration, and a customer-centric approach. We are a team of passionate individuals who are committed to delivering the best possible experience for our customers, partners, and riders. We foster a culture of continuous improvement and encourage our employees to challenge the status quo and come up with new and innovative ideas.

How to Apply: Join the Deliveroo Team

If you are interested in joining the Deliveroo team as a Key Accounts Partner Operations Manager, we encourage you to apply online through our careers website. Please submit your resume and cover letter, highlighting your relevant experience and skills.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Key Accounts Partner Operations Manager? The Key Accounts Partner Operations Manager is responsible for improving delivery operations associated with Deliveroo's highest volume partners, resolving operational issues, testing and scaling solutions, and collaborating with the commercial and product teams.
2. What qualifications are required for this role? A minimum of 5 years of experience in strategy, management consulting, investment banking, operations management, or growth is required, along with strong analytical, problem-solving, and stakeholder management skills.
3. What is the career path for this role? The career path for this role includes opportunities to advance into senior management positions within the operations, product, or commercial teams.
4. What is the salary and benefits package for this role? Deliveroo offers a competitive salary and benefits package, including health insurance, paid time off, and employee discounts on Deliveroo orders. (Salary Range: €45,000 - €75,000)
5. What is the company culture like at Deliveroo? Deliveroo values innovation, collaboration, and a customer-centric approach. We foster a culture of continuous improvement and encourage our employees to challenge the status quo.
6. How do I apply for this role? You can apply online through our careers website by submitting your resume and cover letter.
7. What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person or video interviews with members of the operations, commercial, and product teams.
8. What are the working hours for this role? The working hours for this role are typically Monday through Friday, 9:00 AM to 6:00 PM, but may vary depending on business needs.
9. What opportunities are there for professional development? Deliveroo offers a variety of professional development opportunities, including training programs, mentorship programs, and opportunities to attend industry conferences.
10. What is the work environment like in the Milan office? The Milan office is a modern and collaborative workspace that is located in the heart of the city. We offer a variety of amenities, including a fully stocked kitchen, breakout areas, and a games room.