National Account Manager (FMCG/HORECA) - Deliveroo, Milan

Role Overview

The National Account Manager (NAM) role at Deliveroo’s Milan office presents an exciting opportunity for an experienced professional to manage and grow relationships with enterprise-level restaurant partners. This role involves understanding partner needs, developing tailored solutions, and driving revenue growth for both the partner and Deliveroo. The NAM will be based in Milan and report to the Head of National Accounts, ensuring a strong connection to the strategic direction of the company.

A Day in the Life of a National Account Manager

A typical day for a NAM at Deliveroo would involve a mix of strategic planning, partner engagement, and internal collaboration. Here’s a glimpse: * **Morning:** Start the day by reviewing performance data of your key accounts. Identify trends, opportunities, and potential challenges. Prepare for meetings with partners by analyzing their recent performance and preparing relevant insights. * **Mid-day:** Conduct meetings with restaurant partners to discuss their business goals, challenges, and opportunities for growth. Present tailored solutions and strategies to improve their performance on the Deliveroo platform. Address any issues or concerns they may have. * **Afternoon:** Collaborate with internal teams, such as Marketing, Operations, and Product, to implement customized solutions for your partners. This may involve coordinating marketing campaigns, optimizing operational processes, or providing feedback on product development. Work on upselling and cross-selling initiatives to drive revenue growth. * **Evening:** Wrap up the day by documenting meeting outcomes, updating CRM with relevant information, and preparing reports on partner performance. Stay updated on industry trends and competitor activities to identify new business opportunities.

Why Milan?

Milan, as a major economic and cultural hub in Italy, is a strategic location for Deliveroo. The city boasts a vibrant food scene with a diverse range of restaurants, making it an ideal market for Deliveroo's services. Being based in Milan offers several advantages: * **Access to a Thriving Restaurant Industry:** Milan provides direct access to a wide variety of restaurants, from traditional Italian eateries to international cuisines. This allows the NAM to build relationships with diverse partners and understand their unique needs. * **Central Location:** Milan's central location within Italy and Europe facilitates travel to meet with partners and attend industry events. This connectivity is crucial for maintaining strong relationships and staying informed about market trends. * **Cultural Hub:** Milan's rich cultural heritage attracts a diverse population and a large number of tourists. This creates a dynamic consumer base for Deliveroo, offering significant growth potential for restaurant partners.

Career Path for a National Account Manager

The NAM role at Deliveroo offers a clear career path with opportunities for growth and advancement. Potential career trajectories include: * **Senior National Account Manager:** After demonstrating consistent success in managing and growing key accounts, the NAM can advance to a Senior NAM role. This involves managing a larger portfolio of strategic partners and taking on additional responsibilities, such as mentoring junior team members. * **Head of National Accounts:** With significant experience and leadership skills, the NAM can progress to the Head of National Accounts role. This involves overseeing the entire national accounts team, developing strategic plans, and driving revenue growth at a national level. * **Director of Sales:** For individuals with a strong sales background and strategic vision, the NAM can transition to a Director of Sales role. This involves leading the sales team, developing sales strategies, and driving overall revenue growth for Deliveroo.

Salary and Benefits

While the exact salary for the National Account Manager role is not disclosed, Deliveroo offers a competitive compensation package that reflects the experience and skills of the candidate. In addition to salary, Deliveroo provides a range of benefits to support the well-being and professional development of its employees. These may include: * Health insurance * Paid time off * Pension plan * Employee discounts on Deliveroo orders * Professional development opportunities

Deliveroo Culture

Deliveroo prides itself on fostering a dynamic and collaborative work environment. The company values innovation, autonomy, and transparency. Employees are encouraged to share their ideas, take ownership of their work, and contribute to the company's mission of transforming the way people shop and eat.

How to Apply

To apply for the National Account Manager role at Deliveroo, visit the Deliveroo careers page and submit your application online. Be sure to highlight your experience in key account management, sales, and business development. Showcase your skills in data analysis, negotiation, and cross-functional collaboration. Emphasize your passion for the food and beverage industry and your desire to contribute to Deliveroo's success.

Frequently Asked Questions (FAQ)

Here are some frequently asked questions about the National Account Manager role at Deliveroo: **Q1: What is the primary responsibility of a National Account Manager?** A1: The primary responsibility is to manage and grow relationships with enterprise-level restaurant partners, driving revenue growth for both the partner and Deliveroo. **Q2: What skills are essential for success in this role?** A2: Essential skills include key account management, sales, business development, data analysis, negotiation, and cross-functional collaboration. **Q3: What is the career path for a National Account Manager at Deliveroo?** A3: Potential career paths include Senior National Account Manager, Head of National Accounts, and Director of Sales. **Q4: What benefits does Deliveroo offer its employees?** A4: Deliveroo offers a competitive compensation package, including health insurance, paid time off, a pension plan, and employee discounts on Deliveroo orders. **Q5: What is the work culture like at Deliveroo?** A5: Deliveroo fosters a dynamic and collaborative work environment that values innovation, autonomy, and transparency. **Q6: How does this role contribute to Deliveroo's overall mission?** A6: By building strong relationships with restaurant partners and driving revenue growth, the National Account Manager helps Deliveroo transform the way people shop and eat, bringing convenience and enjoyment to their lives. **Q7: Is experience in the food and beverage industry required?** A7: Yes, experience within the food and beverage, HORECA sector, ideally managing large-scale multi-site customers, is highly desirable. **Q8: What internal teams does the National Account Manager collaborate with?** A8: The National Account Manager collaborates with Marketing, Operations, Corporate, Customer Service, Finance, and Product teams. **Q9: What kind of data analysis is involved in this role?** A9: The role involves analyzing performance data, market insights, and competitor activities to identify trends, opportunities, and potential challenges. **Q10: What is the most important aspect of managing restaurant partners?** A10: The most important aspect is understanding their business goals and challenges to provide strategic guidance and support, ultimately driving mutual success.