New Partner Experience Advisor (Italian Speaking) Careers at Deliveroo - Manchester | Apply Now!
Deliveroo
New Partner Experience Advisor (Italian Speaking) Careers at Deliveroo - Manchester | Apply Now!
Job Description
Deliveroo Careers: New Partner Experience Advisor (Italian Speaking) - Manchester
Are you a fluent Italian and English speaker with a passion for helping businesses succeed? Do you thrive in a fast-paced environment where you can build relationships and make a real impact? If so, Deliveroo is looking for a New Partner Experience Advisor to join our team in Manchester!
Role Overview
As a New Partner Experience Advisor, you will be the primary point of contact for newly signed restaurant partners during their first two months on the Deliveroo platform. You'll play a crucial role in ensuring their success by providing comprehensive support, guidance, and training. Your goal is to help partners become proficient in using Deliveroo's tools and systems, optimize their menus, and ultimately drive order volume and revenue.
A Day in the Life
Here's what a typical day might look like for a New Partner Experience Advisor:
- Making outbound calls to new restaurant partners to welcome them to the platform and introduce yourself.
- Providing step-by-step guidance on how to use Deliveroo's tools and systems, such as the Restaurant Hub and order management system.
- Helping partners optimize their menus by suggesting appealing dishes, pricing strategies, and high-quality photos.
- Encouraging partners to create engaging advertisements to attract new customers.
- Answering partner inquiries and resolving any issues or concerns in a timely and professional manner.
- Collaborating with Sales and Account Managers to ensure a seamless partner journey.
- Completing administrative tasks accurately and efficiently, such as updating partner records in the CRM system.
- Staying up-to-date on Deliveroo's products, services, and industry trends.
Why Manchester?
Manchester is a vibrant and multicultural city with a thriving food scene. It's also a major hub for Deliveroo, with a large and growing network of restaurant partners. By working in Manchester, you'll be at the heart of the action, surrounded by a passionate team of professionals who are dedicated to transforming the way people eat.
Career Path
Deliveroo is committed to providing its employees with opportunities for career growth and advancement. As a New Partner Experience Advisor, you can progress to roles such as Senior Partner Experience Advisor, Team Lead, or Account Manager. We also offer a variety of training and development programs to help you enhance your skills and knowledge.
Salary & Benefits
The base salary for this role is £26,600 per year, with a performance-based bonus of up to £6,000 per year, paid quarterly. In addition, Deliveroo offers a comprehensive benefits package, including hybrid working options, health insurance, pension plan, and employee discounts.
Deliveroo Culture
At Deliveroo, we're passionate about food and technology. We're a fast-paced, innovative company that's constantly evolving. We value teamwork, collaboration, and a can-do attitude. We're also committed to diversity and inclusion, creating a workplace where everyone feels welcome and respected.
How to Apply
If you're excited about the opportunity to join our team as a New Partner Experience Advisor, please submit your application online through the Deliveroo careers website. Be sure to highlight your relevant skills and experience, as well as your passion for helping businesses succeed.
FAQ
- What are the key responsibilities of a New Partner Experience Advisor? Providing telephone support, building relationships, educating partners, and ensuring their success on the Deliveroo platform.
- What qualifications are required for this role? Fluent Italian and English, strong communication skills, IT literacy, and experience in account management, sales, or customer service.
- What is the salary and benefits package? The base salary is £26,600 per year, with a bonus of up to £6,000 per year. Deliveroo also offers a comprehensive benefits package.
- What is the company culture like? Fast-paced, innovative, collaborative, and committed to diversity and inclusion.
- What are the opportunities for career growth? Progression to roles such as Senior Partner Experience Advisor, Team Lead, or Account Manager.
- Is hybrid work available? Yes, hybrid working options are available after successful completion of the probationary period.
- What does a typical day look like? Making outbound calls, providing guidance, optimizing menus, answering inquiries, and completing administrative tasks.
- Why is Manchester a good location for this role? Manchester is a major hub for Deliveroo with a thriving food scene.
- What is Deliveroo's mission? To transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops and riders.
- What kind of training is provided? Comprehensive training and development programs to enhance skills and knowledge.
Deliveroo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Locations
- Manchester, UK
Salary
26,600 - 32,600 GBP / yearly
26,600 - 32,600 GBP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Italian Language Proficiencyintermediate
- English Language Proficiencyintermediate
- Telephone Supportintermediate
- Account Managementintermediate
- Customer Serviceintermediate
- Salesintermediate
- Communication Skillsintermediate
- Listening Skillsintermediate
- IT Literacyintermediate
- Microsoft Software Suiteintermediate
- Salesforce (Desirable)intermediate
- Organizational Skillsintermediate
- Attention to Detailintermediate
- Time Managementintermediate
- Problem-Solvingintermediate
- Interpersonal Skillsintermediate
- Emotional Intelligenceintermediate
- Empathyintermediate
- Relationship Buildingintermediate
- Conflict Resolutionintermediate
- Adaptabilityintermediate
- Resilienceintermediate
- Teamworkintermediate
- Negotiation Skillsintermediate
- Active Listeningintermediate
- Product Knowledge (Deliveroo Platform)intermediate
- Process Adherenceintermediate
- Data Entryintermediate
- Reportingintermediate
- KPI Trackingintermediate
- Complianceintermediate
- Lead Generationintermediate
Required Qualifications
- Fluent or Native Italian and English language skills are mandatory. (experience)
- Strong phone presence and excellent communication abilities are required. (experience)
- Proficiency in IT, including Microsoft software, is essential. (experience)
- Organizational skills and attention to detail are necessary for the role. (experience)
- Experience in account management, sales, or customer service is desirable. (experience)
- Ability to work to demanding targets and deadlines is crucial. (experience)
- Emotional intelligence and empathy are key attributes for this position. (experience)
- A proactive and enthusiastic attitude is highly valued. (experience)
- Knowledge of Salesforce is considered advantageous. (experience)
- Demonstrated ability to build and maintain relationships with clients is important. (experience)
- Experience in a fast-paced, target-driven environment is preferred. (experience)
- Understanding of the food delivery industry is a plus. (experience)
- Proven track record of achieving KPIs and meeting targets. (experience)
- Ability to work independently and as part of a team. (experience)
- Strong problem-solving skills and ability to resolve customer issues effectively. (experience)
- High level of professionalism and customer service etiquette. (experience)
- Ability to adapt to changing priorities and business needs. (experience)
- Excellent time management and organizational skills. (experience)
- Ability to learn quickly and retain information about the Deliveroo platform and processes. (experience)
- Experience with CRM software (experience)
- Experience using helpdesk software (experience)
- Experience using knowledge management systems (experience)
Responsibilities
- Provide telephone support to newly signed restaurant partners during their initial 2 months on the Deliveroo platform.
- Act as the primary point of contact for new partners, guiding them through the onboarding process.
- Ensure partners are proficient in using Deliveroo's tools and systems to maximize their success.
- Encourage partners to create compelling advertisements and optimize their menu on the platform.
- Build and maintain strong relationships with partners to foster engagement and trust.
- Address and resolve any issues or concerns raised by partners within the first 2 months.
- Make outbound calls to partners in a timely manner, adhering to daily targets and quality standards.
- Complete administrative tasks accurately and efficiently, ensuring compliance with relevant priorities and completion rates.
- Educate partners on how to maximize their account on the platform to drive consistent order volumes.
- Ensure partners are comfortable with Deliveroo's processes and systems to optimize their partnership.
- Serve as a liaison between restaurants and the photography team to facilitate menu photo shoots.
- Comply with quality standards and requirements on all outbound calls to maintain service excellence.
- Work collaboratively with Sales and Account Managers within the Manchester team to ensure a seamless partner journey.
- Drive achievement of key operational metrics and KPIs through effective partner management.
- Contribute to a positive and supportive team environment by sharing knowledge and best practices.
- Stay updated on Deliveroo's products, services, and industry trends to provide accurate and relevant information to partners.
- Proactively identify and escalate any potential issues or concerns that may impact partner satisfaction or performance.
- Maintain accurate and up-to-date records of all partner interactions and activities in the CRM system.
- Participate in training and development programs to enhance skills and knowledge.
- Adhere to all company policies and procedures.
- Contribute to process improvement initiatives to enhance the partner experience.
- Be proactive in identifying opportunities to upsell or cross-sell Deliveroo's products and services.
Benefits
- general: Competitive base salary of £26,600 per year.
- general: Performance-based bonus of up to £6,000 per year, paid quarterly.
- general: Hybrid working options available after successful completion of the probationary period.
- general: Opportunity to work cross-functionally within a dynamic and collaborative team environment.
- general: Chance to build and maintain relationships with a diverse portfolio of restaurant partners.
- general: Opportunity to make a significant impact on the success of new partners on the Deliveroo platform.
- general: Comprehensive training and development programs to enhance skills and knowledge.
- general: Access to a range of employee benefits in areas such as health, family, finance, community, and convenience.
- general: Opportunities for career growth and advancement within a rapidly expanding company.
- general: A supportive and inclusive work environment that values diversity and individual contributions.
- general: The chance to work for a technology-driven company at the forefront of the food delivery industry.
- general: Employee Assistance Program (EAP) for confidential support and guidance.
- general: Generous vacation and paid time off policy.
- general: Company-sponsored social events and team-building activities.
- general: Employee discounts on Deliveroo orders.
- general: Cycle to Work scheme to promote sustainable commuting.
- general: Pension plan with employer contributions.
- general: Life assurance coverage.
- general: Health insurance options.
- general: Well-being initiatives to support employee health and wellness.
- general: Flexible working arrangements.
- general: Paid sick leave
- general: Maternity/Paternity leave
- general: Employee referral program
Tags & Categories
Answer 10 quick questions to check your fit for New Partner Experience Advisor (Italian Speaking) Careers at Deliveroo - Manchester | Apply Now! @ Deliveroo.
Related Books and Jobs
New Partner Experience Advisor (Italian Speaking) Careers at Deliveroo - Manchester | Apply Now!
Deliveroo
New Partner Experience Advisor (Italian Speaking) Careers at Deliveroo - Manchester | Apply Now!
Job Description
Deliveroo Careers: New Partner Experience Advisor (Italian Speaking) - Manchester
Are you a fluent Italian and English speaker with a passion for helping businesses succeed? Do you thrive in a fast-paced environment where you can build relationships and make a real impact? If so, Deliveroo is looking for a New Partner Experience Advisor to join our team in Manchester!
Role Overview
As a New Partner Experience Advisor, you will be the primary point of contact for newly signed restaurant partners during their first two months on the Deliveroo platform. You'll play a crucial role in ensuring their success by providing comprehensive support, guidance, and training. Your goal is to help partners become proficient in using Deliveroo's tools and systems, optimize their menus, and ultimately drive order volume and revenue.
A Day in the Life
Here's what a typical day might look like for a New Partner Experience Advisor:
- Making outbound calls to new restaurant partners to welcome them to the platform and introduce yourself.
- Providing step-by-step guidance on how to use Deliveroo's tools and systems, such as the Restaurant Hub and order management system.
- Helping partners optimize their menus by suggesting appealing dishes, pricing strategies, and high-quality photos.
- Encouraging partners to create engaging advertisements to attract new customers.
- Answering partner inquiries and resolving any issues or concerns in a timely and professional manner.
- Collaborating with Sales and Account Managers to ensure a seamless partner journey.
- Completing administrative tasks accurately and efficiently, such as updating partner records in the CRM system.
- Staying up-to-date on Deliveroo's products, services, and industry trends.
Why Manchester?
Manchester is a vibrant and multicultural city with a thriving food scene. It's also a major hub for Deliveroo, with a large and growing network of restaurant partners. By working in Manchester, you'll be at the heart of the action, surrounded by a passionate team of professionals who are dedicated to transforming the way people eat.
Career Path
Deliveroo is committed to providing its employees with opportunities for career growth and advancement. As a New Partner Experience Advisor, you can progress to roles such as Senior Partner Experience Advisor, Team Lead, or Account Manager. We also offer a variety of training and development programs to help you enhance your skills and knowledge.
Salary & Benefits
The base salary for this role is £26,600 per year, with a performance-based bonus of up to £6,000 per year, paid quarterly. In addition, Deliveroo offers a comprehensive benefits package, including hybrid working options, health insurance, pension plan, and employee discounts.
Deliveroo Culture
At Deliveroo, we're passionate about food and technology. We're a fast-paced, innovative company that's constantly evolving. We value teamwork, collaboration, and a can-do attitude. We're also committed to diversity and inclusion, creating a workplace where everyone feels welcome and respected.
How to Apply
If you're excited about the opportunity to join our team as a New Partner Experience Advisor, please submit your application online through the Deliveroo careers website. Be sure to highlight your relevant skills and experience, as well as your passion for helping businesses succeed.
FAQ
- What are the key responsibilities of a New Partner Experience Advisor? Providing telephone support, building relationships, educating partners, and ensuring their success on the Deliveroo platform.
- What qualifications are required for this role? Fluent Italian and English, strong communication skills, IT literacy, and experience in account management, sales, or customer service.
- What is the salary and benefits package? The base salary is £26,600 per year, with a bonus of up to £6,000 per year. Deliveroo also offers a comprehensive benefits package.
- What is the company culture like? Fast-paced, innovative, collaborative, and committed to diversity and inclusion.
- What are the opportunities for career growth? Progression to roles such as Senior Partner Experience Advisor, Team Lead, or Account Manager.
- Is hybrid work available? Yes, hybrid working options are available after successful completion of the probationary period.
- What does a typical day look like? Making outbound calls, providing guidance, optimizing menus, answering inquiries, and completing administrative tasks.
- Why is Manchester a good location for this role? Manchester is a major hub for Deliveroo with a thriving food scene.
- What is Deliveroo's mission? To transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops and riders.
- What kind of training is provided? Comprehensive training and development programs to enhance skills and knowledge.
Deliveroo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Locations
- Manchester, UK
Salary
26,600 - 32,600 GBP / yearly
26,600 - 32,600 GBP / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Italian Language Proficiencyintermediate
- English Language Proficiencyintermediate
- Telephone Supportintermediate
- Account Managementintermediate
- Customer Serviceintermediate
- Salesintermediate
- Communication Skillsintermediate
- Listening Skillsintermediate
- IT Literacyintermediate
- Microsoft Software Suiteintermediate
- Salesforce (Desirable)intermediate
- Organizational Skillsintermediate
- Attention to Detailintermediate
- Time Managementintermediate
- Problem-Solvingintermediate
- Interpersonal Skillsintermediate
- Emotional Intelligenceintermediate
- Empathyintermediate
- Relationship Buildingintermediate
- Conflict Resolutionintermediate
- Adaptabilityintermediate
- Resilienceintermediate
- Teamworkintermediate
- Negotiation Skillsintermediate
- Active Listeningintermediate
- Product Knowledge (Deliveroo Platform)intermediate
- Process Adherenceintermediate
- Data Entryintermediate
- Reportingintermediate
- KPI Trackingintermediate
- Complianceintermediate
- Lead Generationintermediate
Required Qualifications
- Fluent or Native Italian and English language skills are mandatory. (experience)
- Strong phone presence and excellent communication abilities are required. (experience)
- Proficiency in IT, including Microsoft software, is essential. (experience)
- Organizational skills and attention to detail are necessary for the role. (experience)
- Experience in account management, sales, or customer service is desirable. (experience)
- Ability to work to demanding targets and deadlines is crucial. (experience)
- Emotional intelligence and empathy are key attributes for this position. (experience)
- A proactive and enthusiastic attitude is highly valued. (experience)
- Knowledge of Salesforce is considered advantageous. (experience)
- Demonstrated ability to build and maintain relationships with clients is important. (experience)
- Experience in a fast-paced, target-driven environment is preferred. (experience)
- Understanding of the food delivery industry is a plus. (experience)
- Proven track record of achieving KPIs and meeting targets. (experience)
- Ability to work independently and as part of a team. (experience)
- Strong problem-solving skills and ability to resolve customer issues effectively. (experience)
- High level of professionalism and customer service etiquette. (experience)
- Ability to adapt to changing priorities and business needs. (experience)
- Excellent time management and organizational skills. (experience)
- Ability to learn quickly and retain information about the Deliveroo platform and processes. (experience)
- Experience with CRM software (experience)
- Experience using helpdesk software (experience)
- Experience using knowledge management systems (experience)
Responsibilities
- Provide telephone support to newly signed restaurant partners during their initial 2 months on the Deliveroo platform.
- Act as the primary point of contact for new partners, guiding them through the onboarding process.
- Ensure partners are proficient in using Deliveroo's tools and systems to maximize their success.
- Encourage partners to create compelling advertisements and optimize their menu on the platform.
- Build and maintain strong relationships with partners to foster engagement and trust.
- Address and resolve any issues or concerns raised by partners within the first 2 months.
- Make outbound calls to partners in a timely manner, adhering to daily targets and quality standards.
- Complete administrative tasks accurately and efficiently, ensuring compliance with relevant priorities and completion rates.
- Educate partners on how to maximize their account on the platform to drive consistent order volumes.
- Ensure partners are comfortable with Deliveroo's processes and systems to optimize their partnership.
- Serve as a liaison between restaurants and the photography team to facilitate menu photo shoots.
- Comply with quality standards and requirements on all outbound calls to maintain service excellence.
- Work collaboratively with Sales and Account Managers within the Manchester team to ensure a seamless partner journey.
- Drive achievement of key operational metrics and KPIs through effective partner management.
- Contribute to a positive and supportive team environment by sharing knowledge and best practices.
- Stay updated on Deliveroo's products, services, and industry trends to provide accurate and relevant information to partners.
- Proactively identify and escalate any potential issues or concerns that may impact partner satisfaction or performance.
- Maintain accurate and up-to-date records of all partner interactions and activities in the CRM system.
- Participate in training and development programs to enhance skills and knowledge.
- Adhere to all company policies and procedures.
- Contribute to process improvement initiatives to enhance the partner experience.
- Be proactive in identifying opportunities to upsell or cross-sell Deliveroo's products and services.
Benefits
- general: Competitive base salary of £26,600 per year.
- general: Performance-based bonus of up to £6,000 per year, paid quarterly.
- general: Hybrid working options available after successful completion of the probationary period.
- general: Opportunity to work cross-functionally within a dynamic and collaborative team environment.
- general: Chance to build and maintain relationships with a diverse portfolio of restaurant partners.
- general: Opportunity to make a significant impact on the success of new partners on the Deliveroo platform.
- general: Comprehensive training and development programs to enhance skills and knowledge.
- general: Access to a range of employee benefits in areas such as health, family, finance, community, and convenience.
- general: Opportunities for career growth and advancement within a rapidly expanding company.
- general: A supportive and inclusive work environment that values diversity and individual contributions.
- general: The chance to work for a technology-driven company at the forefront of the food delivery industry.
- general: Employee Assistance Program (EAP) for confidential support and guidance.
- general: Generous vacation and paid time off policy.
- general: Company-sponsored social events and team-building activities.
- general: Employee discounts on Deliveroo orders.
- general: Cycle to Work scheme to promote sustainable commuting.
- general: Pension plan with employer contributions.
- general: Life assurance coverage.
- general: Health insurance options.
- general: Well-being initiatives to support employee health and wellness.
- general: Flexible working arrangements.
- general: Paid sick leave
- general: Maternity/Paternity leave
- general: Employee referral program
Tags & Categories
Answer 10 quick questions to check your fit for New Partner Experience Advisor (Italian Speaking) Careers at Deliveroo - Manchester | Apply Now! @ Deliveroo.
Related Books and Jobs