Operations Associate - Grocery at Deliveroo (Dubai)

About Deliveroo

Deliveroo is revolutionizing the way people shop and eat. Our mission is to be the go-to platform for all food and grocery needs. Despite a competitive landscape, we've achieved remarkable growth, particularly in our HOP, Grocery, Editions, Signature, and Plus businesses.

Innovation is at our core. We constantly challenge ourselves to deliver the next big thing. We're investing heavily in teams that launch innovative products. It's an exciting time to join us, and we're just getting started!

Deliveroo ODG (On-Demand Grocery)

Deliveroo's ODG business collaborates with leading grocery partners across the UAE to provide ultra-fast delivery via a network of picker-operated stores. These stores are the foundation of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers receive their orders accurately and on time.

Role Overview: Operations Associate

As an Operations Associate, you'll play a crucial role in supporting the daily in-store operations across Deliveroo's grocery and retail partner network. This is a hands-on, field-based position focused on maintaining operational excellence, enhancing picker performance, and ensuring high service standards across multiple locations.

We're looking for a proactive, detail-oriented individual who's comfortable in fast-paced retail or dark-store environments. You'll collaborate closely with pickers, site teams, and the central operations function to ensure flawless execution on the ground.

A Day in the Life of an Operations Associate

Here’s a glimpse of what your day might look like:

• Morning: Start your day by visiting one of our key grocery partner locations. Conduct a performance check using our key metrics dashboard. Identify any areas where the store is underperforming, such as a high rejection rate or slow picking times.
• Mid-day: Based on your morning assessment, conduct targeted training sessions with pickers. Focus on areas needing improvement, such as proper substitution handling or order prioritization. Work with the store manager to address any stock availability issues.
• Afternoon: Create a site-specific action plan outlining your findings, proposed solutions, and any support needed from central operations. Document your visit, including issues identified, solutions implemented, and feedback provided to the team.
• Ongoing: Regularly check store hardware, including tablets and printers, to ensure everything is functioning correctly. Troubleshoot minor issues and escalate more complex problems to the IT support team.

Why Dubai?

Dubai is a vibrant and dynamic city, a global hub for innovation and commerce. As Deliveroo expands its operations in the UAE, Dubai offers a unique opportunity to be part of a rapidly growing market. The city's diverse culture and strategic location make it an ideal place to develop your career and contribute to the future of on-demand grocery delivery.

Career Path

The Operations Associate role is an excellent stepping stone to a variety of career paths within Deliveroo. You could potentially move into:

• Senior Operations Associate: Taking on more responsibility for managing multiple sites and mentoring junior team members.
• Site Manager: Overseeing the day-to-day operations of a specific grocery partner location.
• Operations Specialist: Focusing on specific areas of operational improvement, such as process optimization or training development.
• Partner Manager: Building and maintaining strong relationships with our grocery partners.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, including:

• Competitive Salary: Based on experience and qualifications.
• Health Insurance: Comprehensive coverage for you and your dependents.
• Paid Time Off: Generous vacation and sick leave.
• Employee Discounts: Enjoy discounts on Deliveroo orders.
• Professional Development: Opportunities to enhance your skills and knowledge.

Deliveroo Culture

At Deliveroo, we believe that our people are our greatest asset. We foster a culture of collaboration, innovation, and inclusivity. We encourage our employees to be bold, take risks, and challenge the status quo. We're passionate about food and technology, and we're committed to delivering the best possible experience to our customers.

How to Apply

If you're excited about the opportunity to join our team as an Operations Associate and contribute to the future of on-demand grocery delivery, we encourage you to apply! Please submit your resume and a cover letter outlining your qualifications and experience through our online application portal.

Frequently Asked Questions (FAQ)

1. What are the key performance indicators (KPIs) for this role?

   The primary KPIs include B10s (items picked per hour), rejection rates, missing item rates, and cancellation rates. You'll be responsible for monitoring these metrics and developing action plans to improve performance.

2. What type of training will I receive?

   You'll receive comprehensive training on Deliveroo's SOPs, including order prioritization, substitution handling, and picking accuracy. You'll also receive ongoing support and development opportunities to enhance your skills.

3. What is the work environment like?

   The work environment is fast-paced and dynamic. You'll be working on-site at multiple grocery partner locations, interacting with pickers, store managers, and other stakeholders.

4. What are the opportunities for growth?

   This role provides excellent opportunities for career advancement within Deliveroo. You could potentially move into roles such as Senior Operations Associate, Site Manager, or Operations Specialist.

5. What is Deliveroo's approach to diversity and inclusion?

   Deliveroo is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that a diverse workforce is essential to our success.

6. What kind of car is needed for this job?

   Any reliable car will work for this position, as long as it allows you to travel between different store locations efficiently and safely. The specific type of car is not a requirement.

7. What software/apps are important to know?

   Familiarity with mobile/tablet apps is essential. Knowing Google sheets, docs, slides, and other common office apps will also be valuable.

8. Is previous management experience required?

   Previous management experience is not strictly required, but demonstrated leadership skills and the ability to influence and motivate others are highly desirable.

9. How does Deliveroo support employee well-being?

   Deliveroo offers an Employee Assistance Program (EAP) that provides confidential counseling and support services to employees and their families. We also promote work-life balance and offer flexible working arrangements where possible.

10. What makes Deliveroo a great place to work?

    Deliveroo offers a unique opportunity to be part of a rapidly growing company that is revolutionizing the food and grocery delivery industry. You'll be working alongside talented and passionate individuals who are committed to making a difference. We also offer a fun and collaborative work environment with opportunities for professional growth and development.

We look forward to receiving your application!