Operations Associate - Paris: Shape the Future of Deliveroo

Role Overview

Deliveroo is seeking a highly motivated and detail-oriented Operations Associate to join our dynamic team in Paris. As an Operations Associate, you will play a crucial role in ensuring the smooth and efficient execution of our internal processes. You will be a key contributor to maintaining consistency, reliability, and compliance in our operations, while actively participating in continuous improvement initiatives. This role offers a fantastic opportunity to contribute to a fast-growing company at the forefront of the on-demand delivery industry.

You will work closely with various teams across the organization, including Care, Policy, Commercial, and Product, to ensure seamless coordination and knowledge sharing. Your responsibilities will span process execution, root cause analysis, rider support operations, data-driven monitoring, and continuous improvement initiatives. This role requires a proactive individual with strong analytical skills, excellent communication abilities, and a collaborative spirit.

A Day in the Life of an Operations Associate

Here’s a glimpse into a typical day for an Operations Associate at Deliveroo:

• Morning: Start your day by reviewing operational KPIs and identifying any trends or anomalies. Address any urgent rider support escalations and ensure timely resolution.
• Mid-day: Deep dive into individual rider cases or customer incidents to identify root causes. Collaborate with cross-functional teams to develop and implement solutions.
• Afternoon: Execute core operational workflows, such as compliance checks and contract processes. Contribute to the improvement of internal tools and documentation.
• End of Day: Prepare reports on operational performance and share updates with the team. Identify any inefficiencies or gaps in processes and propose solutions for improvement.

Why Paris?

Paris, a global center for art, fashion, gastronomy, and culture, offers a unique and vibrant work environment. Being based in Deliveroo's Paris office provides the opportunity to:

• Immerse yourself in a diverse and multicultural environment.
• Collaborate with talented professionals from various backgrounds.
• Experience the rich culinary scene of Paris, with access to countless restaurants and food vendors.
• Enjoy a high quality of life with excellent public transportation and access to world-class amenities.
• Contribute to Deliveroo's growth in a key European market.

Career Path

The Operations Associate role at Deliveroo is an excellent starting point for a rewarding career within the company. With dedication and strong performance, you can advance to roles such as:

• Senior Operations Associate: Take on more complex projects and responsibilities, mentoring junior team members.
• Operations Specialist: Develop expertise in a specific operational area, such as rider support or compliance.
• Operations Manager: Lead a team of Operations Associates and oversee a specific operational function.
• Project Manager: Manage cross-functional projects aimed at improving operational efficiency and effectiveness.

Deliveroo is committed to providing its employees with opportunities for professional development and growth. We offer a variety of training programs and mentorship opportunities to help you reach your full potential.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package that is commensurate with experience and qualifications. The specific salary for this role will be discussed during the interview process. In addition to a competitive salary, Deliveroo offers a comprehensive benefits package that includes:

• Health insurance
• Paid time off
• Pension plan
• Stock options (depending on role and level)
• Employee discounts on Deliveroo orders
• Learning and development budget
• Team social events
• Employee assistance program
• Commuting benefits

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and continuous improvement. We are a team of passionate individuals who are dedicated to transforming the way the world eats and shops. We value:

• Autonomy: We empower our employees to take ownership of their work and make decisions that impact the business.
• Innovation: We are always looking for new and better ways to do things.
• Collaboration: We work together as a team to achieve our goals.
• Customer Focus: We are committed to providing our customers with the best possible experience.
• Data-Driven Decision Making: We use data to inform our decisions and measure our success.

How to Apply

If you are a highly motivated and detail-oriented individual with a passion for operations and a desire to contribute to a fast-growing company, we encourage you to apply for the Operations Associate position in Paris. To apply, please submit your resume and cover letter through our online application portal.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Operations Associate?

   The key responsibilities include managing and executing operational workflows, conducting root cause analysis, handling rider support escalations, monitoring operational KPIs, and contributing to continuous improvement initiatives.

2. What qualifications are required for this role?

   We are looking for candidates with a strong sense of ownership, attention to detail, analytical skills, effective communication abilities, and a collaborative spirit. Prior experience in a high-paced environment is a plus.

3. What is the career path for an Operations Associate at Deliveroo?

   With dedication and strong performance, you can advance to roles such as Senior Operations Associate, Operations Specialist, Operations Manager, or Project Manager.

4. What is the salary and benefits package for this role?

   Deliveroo offers a competitive salary and benefits package that is commensurate with experience and qualifications. The specific details will be discussed during the interview process.

5. What is the company culture like at Deliveroo?

   We foster a culture of innovation, collaboration, and continuous improvement. We value autonomy, innovation, collaboration, customer focus, and data-driven decision making.

6. What is the application process for this role?

   To apply, please submit your resume and cover letter through our online application portal.

7. What is the work environment like in the Paris office?

   The Paris office offers a diverse and multicultural environment with talented professionals from various backgrounds. You will have the opportunity to experience the rich culinary scene of Paris and enjoy a high quality of life.

8. Are there opportunities for professional development at Deliveroo?

   Yes, Deliveroo is committed to providing its employees with opportunities for professional development and growth. We offer a variety of training programs and mentorship opportunities.

9. What is Deliveroo's commitment to diversity and inclusion?

   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

10. What tools and technologies are commonly used in this role?

    You will be expected to be proficient in Google Suite/Microsoft Office. Knowledge of SQL and experience with data visualization tools are a plus.