Operations Manager, New Verticals at Deliveroo - London

Role Overview

Deliveroo is on a mission to transform the way people shop and eat, bringing the neighborhood to your door. As an Operations Manager in the New Verticals team, you will play a critical role in ensuring operational excellence and driving commercial performance. This role focuses on improving customer outcomes while maximizing cost efficiency, requiring close collaboration with cross-functional stakeholders.

Day in the Life

A typical day might involve analyzing key performance indicators (KPIs) to identify areas for improvement, collaborating with product and tech teams to implement new features, developing training programs for internal teams, and presenting findings to senior management. You will be responsible for designing and implementing operational strategies, processes, and frameworks that drive improvements across quality metrics and cost efficiency. You'll also be deeply involved in go-to-market processes for new partner product features, ensuring smooth and successful launches.

Why London?

London serves as Deliveroo's headquarters and a central hub for innovation. Being based in London provides access to a diverse talent pool, a vibrant business ecosystem, and close proximity to key stakeholders. The River Building HQ offers a modern and collaborative workspace, fostering creativity and teamwork.

Career Path

This role offers significant opportunities for career advancement within Deliveroo. Given the growth of the New Verticals business and exposure to senior stakeholders, progression can be rapid. Potential career paths include Senior Operations Manager, Operations Lead, or roles within Strategy & Operations leadership. The experience gained in this role provides a strong foundation for future leadership positions within Deliveroo.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, including health insurance, pension plan, employee discounts, and generous vacation time. The specific salary will be commensurate with experience and qualifications. Beyond the financial aspects, Deliveroo provides a supportive and collaborative work environment where employees are encouraged to grow and develop their skills.

Deliveroo Culture

Deliveroo fosters a fast-paced, entrepreneurial culture where autonomy and ownership are highly valued. The company encourages innovation and is always looking for new ideas. The New Verticals team is informal and collaborative, with a strong emphasis on teamwork and achieving ambitious goals. Deliveroo is committed to creating a diverse and inclusive workplace where everyone feels welcome and respected.

How to Apply

Interested candidates are encouraged to apply through the Deliveroo careers website. The application process typically involves submitting a resume and cover letter, followed by a series of interviews. Be prepared to discuss your experience in operations management, your analytical skills, and your ability to work effectively in a fast-paced environment. Highlight your achievements in driving operational improvements and maximizing cost efficiency.

FAQ

1. What is Deliveroo's mission?

   To transform the way people shop and eat, bringing the neighborhood to your door.

2. What is the New Verticals team responsible for?

   Shaping the strategy to drive service quality and optimize cost-control, ensuring maximum business profitability and customer satisfaction.

3. What are the key responsibilities of the Operations Manager role?

   Developing and scaling strategic initiatives, designing and implementing operational strategies, and collaborating with cross-functional teams.

4. What qualities are Deliveroo looking for in an Operations Manager?

   Decisiveness, influence, analytical skills, and collaborative spirit.

5. What kind of career progression can I expect in this role?

   Opportunities for advancement within the New Verticals team, including Senior Operations Manager and Operations Lead roles.

6. What is the work environment like at Deliveroo?

   Fast-paced, entrepreneurial, and collaborative.

7. What are some of the benefits of working at Deliveroo?

   Competitive salary, health insurance, pension plan, employee discounts, and generous vacation time.

8. How does Deliveroo support employee growth and development?

   By providing opportunities for professional development, exposure to senior stakeholders, and a supportive work environment.

9. What is Deliveroo doing to promote diversity and inclusion?

   Creating a diverse and inclusive workplace where everyone feels welcome and respected.

10. Where is the Deliveroo headquarters located?

    London, in The River Building HQ.