Operations Specialist Grocery - Deliveroo, Dubai

Role Overview

Deliveroo is seeking an experienced and highly motivated Operations Specialist Grocery to join our rapidly growing On-Demand Grocery (ODG) division in Dubai. This role is pivotal in ensuring the smooth and efficient operation of our grocery and retail sites across a designated cluster. As an Operations Specialist, you will lead a team of Senior Operations Associates and Operations Associates, driving performance, maintaining consistency, and ensuring exceptional execution across all sites. You will be responsible for managing multiple locations, achieving key performance indicators (KPIs), adhering to standard operating procedures (SOPs), and delivering outstanding results. This role demands strong leadership, analytical prowess, and a passion for optimizing operational processes.

A Day in the Life

Your day as an Operations Specialist Grocery will be dynamic and multifaceted. You will begin by reviewing the performance of your assigned cluster, analyzing KPIs such as B10s (items picked per hour), picking accuracy, item unavailability (IUNS), rejection rates, and cancellation rates. You'll identify any performance gaps and develop data-driven action plans to address them. Throughout the day, you will conduct site visits to ensure compliance with SOPs, assess quality standards, and identify opportunities for process improvement. You will also spend time coaching and mentoring your team, providing ongoing feedback and support. Collaboration is key, as you will work closely with Supply Chain, Partner Management, and Central Operations teams to resolve escalations and implement sustainable solutions. You will also be involved in the launch of new sites, ensuring they are well-prepared in terms of staffing, training, and operational readiness.

Why Dubai?

Dubai is a vibrant and cosmopolitan city that offers a unique blend of Eastern and Western cultures. It is a hub for innovation and technology, making it an ideal location for Deliveroo's growing operations. Working in Dubai provides the opportunity to experience a diverse and dynamic business environment, with access to a wide range of professional development opportunities. The city boasts a high quality of life, with world-class infrastructure, entertainment, and leisure activities. Additionally, the United Arab Emirates offers a favorable tax environment and a strategic location for regional and international travel.

Career Path

At Deliveroo, we are committed to providing our employees with opportunities for growth and advancement. The Operations Specialist Grocery role is a stepping stone to further leadership positions within the Operations team. With demonstrated success, you may have the opportunity to advance to roles such as Operations Manager, Senior Operations Manager, or even regional leadership positions. We also encourage cross-functional movement, allowing you to explore opportunities in other departments such as Supply Chain, Partner Management, or Central Operations. Deliveroo invests in its employees through ongoing training and development programs, ensuring you have the skills and knowledge to excel in your career.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package that is commensurate with experience and qualifications. In addition to a base salary, you may be eligible for performance-based bonuses and other incentives. Our benefits package includes comprehensive health insurance, paid time off, employee discounts on Deliveroo orders, and opportunities for professional development. We also offer flexible working arrangements and a supportive work environment that values work-life balance. Specific details regarding salary and benefits will be discussed during the interview process.

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and customer focus. We are passionate about delivering exceptional service and constantly strive to improve our operations. We value diversity and inclusion, creating a workplace where everyone feels welcome and respected. Our employees are empowered to take ownership of their work and contribute to the success of the company. We encourage open communication and feedback, fostering a culture of continuous improvement. We also believe in celebrating our successes and recognizing the contributions of our employees.

How to Apply

If you are a highly motivated and experienced operations professional with a passion for excellence, we encourage you to apply for the Operations Specialist Grocery position at Deliveroo. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are interested in working at Deliveroo. We review all applications carefully and will contact qualified candidates to schedule an interview.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Operations Specialist Grocery?
   • The Operations Specialist Grocery oversees a cluster of multiple grocery and retail sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong performance outcomes. They monitor KPIs, implement action plans, ensure SOP compliance, and drive initiatives to enhance picker performance and customer satisfaction.
2. What qualifications are required for this role?
   • Candidates should have proven experience in field operations, preferably in grocery or retail, strong leadership and team management skills, analytical skills, and experience managing multiple sites. Familiarity with operational KPIs, SOPs, and process improvement is also essential.
3. What is the career path for this role?
   • The Operations Specialist Grocery role can lead to positions such as Operations Manager, Senior Operations Manager, or regional leadership roles. Cross-functional movement to departments like Supply Chain or Partner Management is also possible.
4. What benefits does Deliveroo offer?
   • Deliveroo offers a competitive salary, comprehensive health insurance, paid time off, employee discounts, professional development opportunities, and flexible working arrangements.
5. What is the work culture like at Deliveroo?
   • Deliveroo fosters a culture of innovation, collaboration, customer focus, diversity, and inclusion. Employees are empowered to take ownership and contribute to the company's success.
6. How does Deliveroo support employee growth?
   • Deliveroo invests in its employees through ongoing training and development programs, providing the skills and knowledge needed to excel in their careers.
7. What are the key performance indicators (KPIs) for this role?
   • Key KPIs include B10s (items picked per hour), picking accuracy, item unavailability (IUNS), rejection rates, and cancellation rates.
8. What is the importance of SOP compliance in this role?
   • SOP compliance is crucial for ensuring operational consistency, maintaining quality standards, and delivering a seamless customer experience.
9. How does this role contribute to customer satisfaction?
   • By driving initiatives to enhance picker performance, improve site productivity, and reduce rejections and cancellations, the Operations Specialist Grocery directly contributes to customer satisfaction.
10. What is the typical onboarding process for this role?
    • The onboarding process typically includes an introduction to Deliveroo's culture and values, training on operational processes and systems, and mentorship from experienced team members.