Partner Operations Manager - Deliveroo

Role Overview

The Partner Operations Manager at Deliveroo plays a critical role in optimizing the delivery operations of our highest-volume restaurant and grocery partners. This role involves a blend of problem-solving, project management, stakeholder engagement, and strategic thinking. You will be responsible for identifying and resolving operational challenges, working with the product team to advocate for partner needs, and ensuring the successful rollout of new features and partner expansions. This position requires a proactive individual with excellent communication and analytical skills, who can thrive in a fast-paced and dynamic environment. You will be working with both internal and external stakeholders, so the ability to build strong relationships and influence decision-making is essential.

A Day in the Life

Here’s a glimpse into what a typical day might look like for a Partner Operations Manager at Deliveroo: * **Morning:** Start the day by reviewing key performance indicators (KPIs) related to partner operations. Identify any areas of concern and prioritize tasks based on their impact. * **Mid-Morning:** Participate in a meeting with the product team to discuss upcoming features and provide feedback from a partner perspective. Advocate for changes that will improve the partner experience and drive operational efficiency. * **Lunch:** Grab lunch with your team at one of Deliveroo's partner restaurants (with a discount, of course!). * **Afternoon:** Work on a project to optimize the delivery process for a specific high-volume partner. This might involve analyzing data, identifying bottlenecks, and implementing new procedures. * **Late Afternoon:** Meet with the commercial team to discuss strategies for improving site performance. Provide them with the necessary tools and insights to achieve their goals. * **End of Day:** Wrap up any outstanding tasks and prepare for the next day. This might involve creating reports, sending emails, or scheduling meetings. Throughout the day, you will be collaborating with various teams, including operations, product, commercial, and technology, to ensure that partner operations are running smoothly and efficiently.

Why London?

London is not just the location of Deliveroo's headquarters; it's a vibrant hub for innovation and technology, making it an ideal place to advance your career. Here’s why working in London offers unique advantages: * **Access to a Diverse Talent Pool:** London attracts top talent from around the world, providing opportunities to collaborate with experienced professionals from diverse backgrounds. * **Thriving Tech Scene:** London is a global center for technology and innovation, with a vibrant startup ecosystem and numerous opportunities for networking and learning. * **Cultural Richness:** London is a culturally rich city with world-class museums, theaters, and restaurants. There's always something new to explore and experience. * **Career Growth:** Working in London provides access to a wide range of career opportunities, both within Deliveroo and in the broader tech industry. * **Convenient Location:** London is a major transportation hub, making it easy to travel to other parts of the UK and Europe.

Career Path

At Deliveroo, we are committed to providing opportunities for our employees to grow and develop their careers. The Partner Operations Manager role can be a stepping stone to a variety of different positions within the company, such as: * **Senior Partner Operations Manager:** Lead a team of Partner Operations Managers and take on more complex projects. * **Operations Manager:** Oversee a broader range of operational activities and have a greater impact on the company's overall performance. * **Product Manager:** Transition to the product team and help develop new features and products that improve the partner experience. * **Commercial Manager:** Move into the commercial team and focus on building relationships with partners and driving revenue growth. We also encourage our employees to explore opportunities in other areas of the business, such as marketing, technology, and finance. We provide training and development programs to help our employees acquire the skills and knowledge they need to succeed in their chosen career path.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package to its employees, including: * **Competitive Salary:** We offer salaries that are competitive with other companies in the tech industry. * **Health Insurance:** We provide comprehensive health insurance coverage for our employees and their families. * **Pension Plan:** We offer a generous pension plan to help our employees save for retirement. * **Stock Options:** We provide stock options to our employees, giving them the opportunity to share in the company's success. * **Generous Vacation Policy:** We offer a generous vacation policy to allow our employees to take time off and recharge. * **Employee Discounts:** We provide employee discounts on Deliveroo orders. * **Wellness Programs:** We offer wellness programs to help our employees stay healthy and productive. * **Learning and Development Budget:** We provide a learning and development budget to help our employees acquire new skills and knowledge. *Note: Specific salary ranges may vary based on experience and qualifications.*.

Delivery Culture

At Deliveroo, we are passionate about food and committed to providing our customers with the best possible delivery experience. We foster a culture of innovation, collaboration, and continuous improvement. We believe in empowering our employees to take ownership of their work and make a difference. We encourage our employees to be curious, to challenge the status quo, and to come up with new ideas. We also believe in giving back to the community. We partner with local charities and organizations to support causes that are important to our employees.

How to Apply

If you are interested in applying for the Partner Operations Manager position, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for the role. We look forward to hearing from you!

FAQ

Here are some frequently asked questions about the Partner Operations Manager position at Deliveroo: 1. **What are the key responsibilities of the Partner Operations Manager?** The Partner Operations Manager is responsible for improving delivery operations associated with high-volume partners, resolving operational challenges, advocating for partner needs, and ensuring the successful rollout of new features and partner expansions. 2. **What skills and qualifications are required for this role?** We are looking for candidates with experience in delivery operations or a related field, strong communication and analytical skills, and the ability to manage multiple projects and stakeholders. 3. **What is the career path for this position?** The Partner Operations Manager role can be a stepping stone to a variety of different positions within the company, such as Senior Partner Operations Manager, Operations Manager, Product Manager, and Commercial Manager. 4. **What is the salary range for this position?** The salary range for this position is competitive and will be commensurate with experience and qualifications. 5. **What benefits does Deliveroo offer its employees?** Deliveroo offers a competitive benefits package, including health insurance, a pension plan, stock options, a generous vacation policy, employee discounts, wellness programs, and a learning and development budget. 6. **What is the work environment like at Deliveroo?** Deliveroo has a fast-paced and dynamic work environment with a focus on innovation, collaboration, and continuous improvement. 7. **What opportunities are there for professional development at Deliveroo?** Deliveroo offers a variety of training and development programs to help its employees acquire new skills and knowledge. 8. **How does Deliveroo support its employees' well-being?** Deliveroo offers wellness programs to help its employees stay healthy and productive. 9. **Is this a remote position?** This is a hybrid role based in London, which will require some travel to partners. 10. **Who will I report to?** You will report to [Hiring Manager's title]