Programme Manager, Commercial Incentives at Deliveroo - London

Role Overview

As a Programme Manager specializing in Commercial Incentives at Deliveroo, you will play a pivotal role in shaping and managing our approach to commercial incentives. You will collaborate closely with local markets to define key performance indicators (KPIs) and develop incentive plans for our commercial teams, ensuring alignment with Deliveroo's overarching business and financial goals. Your responsibilities will extend to supporting local market leadership, ensuring a deep understanding and seamless integration of incentive schemes into their day-to-day operations. You will be entrusted with the ongoing management of these schemes, encompassing their execution and rigorous performance tracking.

This role is integral to the wider Commercial Operations team, a dynamic group responsible for empowering our frontline commercial teams through valuable commercial insights, continuous learning and development initiatives, and effective change management strategies across all our markets.

A Day in the Life

Here’s a glimpse into a typical day for a Programme Manager, Commercial Incentives:

• Morning: Start your day by reviewing the performance of existing incentive schemes, analyzing key metrics and identifying any trends or anomalies. Collaborate with local market leaders to discuss performance insights and potential adjustments to optimize scheme effectiveness.
• Mid-day: Participate in a project meeting focused on the migration of incentive management processes from spreadsheets to a new, user-friendly system. Work closely with the Product team to define requirements and ensure the new system meets the needs of all stakeholders.
• Afternoon: Dedicate time to designing a new incentive scheme for a specific market. Work with the Commercial Incentives Manager to align the scheme with the global framework and conduct initial impact assessments to evaluate potential outcomes.
• Late Afternoon: Facilitate a training session for local commercial teams to educate them on the details of a newly launched incentive scheme. Address any questions and ensure they understand how to maximize their performance under the new incentives.
• End of Day: Conclude your day by documenting processes and updating project plans, ensuring all stakeholders are aligned on timelines and deliverables.

Why London?

London serves as Deliveroo's headquarters and a central hub for innovation and strategic decision-making. Based at The River Building HQ, you will be at the heart of Deliveroo's global operations. London offers a diverse and vibrant work environment, providing unparalleled opportunities for professional growth and development. The city's rich culture, world-class amenities, and extensive network of professionals make it an ideal location to advance your career.

Career Path

This Programme Manager role offers a clear path for career advancement within Deliveroo. Potential career trajectories include:

• Senior Programme Manager: Lead more complex and strategic incentive programs, overseeing a team of Programme Managers.
• Commercial Incentives Manager: Take on broader responsibility for the design and implementation of commercial incentive strategies across multiple markets.
• Commercial Operations Manager: Oversee all aspects of commercial operations, including incentives, learning and development, and change management.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, commensurate with experience and skills. The salary range for this position is typically between £60,000 and £80,000 per year. In addition to salary, Deliveroo provides a comprehensive benefits package that includes:

• Health insurance
• Pension plan
• Life insurance
• Employee discounts on Deliveroo orders
• Flexible working arrangements
• Generous vacation time
• Professional development opportunities

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and customer focus. We are passionate about delivering exceptional experiences to our customers, riders, and restaurant partners. We value teamwork, open communication, and a willingness to embrace new challenges. We believe in empowering our employees to take ownership of their work and make a meaningful impact on the business.

How to Apply

To apply for the Programme Manager, Commercial Incentives position, please submit your resume and cover letter through the Deliveroo careers website. Be sure to highlight your relevant experience and skills, and explain why you are interested in joining the Deliveroo team.

Frequently Asked Questions (FAQ)

1. What is the primary focus of this role?

   The primary focus is on managing and optimizing Deliveroo's commercial incentive schemes, ensuring they align with business objectives and drive performance.

2. What skills are essential for success in this role?

   Essential skills include programme management, data analysis, stakeholder management, communication, and problem-solving.

3. What is the career path for this position?

   Potential career paths include Senior Programme Manager, Commercial Incentives Manager, and Commercial Operations Manager.

4. What is the company culture like at Deliveroo?

   Deliveroo fosters a culture of innovation, collaboration, and customer focus, valuing teamwork and open communication.

5. What are the key responsibilities of this role?

   Key responsibilities include managing incentive schemes, designing workflows, leading incentive calculations, and partnering with local leaders.

6. What benefits does Deliveroo offer?

   Deliveroo offers a competitive salary, health insurance, pension plan, employee discounts, and flexible working arrangements.

7. Where is this position located?

   This position is located at Deliveroo's headquarters in London, at The River Building HQ.

8. How does this role contribute to Deliveroo's success?

   This role contributes by ensuring that commercial incentive schemes are effective in driving performance and aligned with business goals.

9. What tools will I be using in this role?

   You will be using BI tools such as Looker and Tableau, as well as Microsoft Excel for data analysis and modelling.

10. Who will I be working with in this role?

    You will be working with local market leaders, the Commercial Incentives Manager, the Product team, and the wider Commercial Operations team.