Restaurant Launch Assistant (Dutch Speaking) - Join Deliveroo's Manchester Team

Role Overview

Deliveroo is seeking a highly motivated and enthusiastic Restaurant Launch Assistant, fluent in Dutch, to join our expanding team in Manchester. This pivotal role places you at the forefront of our operations, engaging with new restaurant partners as they join the Deliveroo platform. You will be an essential part of the EU small and medium businesses (SMB) team, ensuring a seamless onboarding experience and providing ongoing support to our partners.

A Day in the Life

As a Restaurant Launch Assistant, your day will be dynamic and fast-paced. You will primarily be on the phone, guiding new restaurant partners through the initial setup process. This includes:

• Welcoming new partners to the Deliveroo platform.
• Explaining the onboarding process in a clear and concise manner.
• Answering questions and resolving any concerns they may have.
• Ensuring they understand how to use the Deliveroo platform effectively.
• Collaborating with internal teams to address any technical or logistical issues.
• Maintaining accurate records of all interactions.

You will work closely with the Launch Team, Sales Team, and Account Managers, acting as the primary point of contact for new restaurants. Your ability to build rapport, provide excellent customer service, and resolve problems efficiently will be crucial to your success.

Why Manchester?

Manchester is a vibrant and dynamic city, offering a high quality of life and a thriving business environment. It is a central hub for Deliveroo's operations, providing excellent opportunities for career growth and development. The city boasts a diverse culture, a rich history, and a wide range of leisure activities, making it an ideal place to live and work.

Career Path

Deliveroo is committed to providing its employees with opportunities for growth and advancement. As a Restaurant Launch Assistant, you will have the opportunity to develop your skills and knowledge, and progress to more senior roles within the company. Potential career paths include:

• Restaurant Launch Team Lead
• Account Manager
• Sales Executive
• Operations Manager

We offer comprehensive training and development programs to support your career aspirations.

Salary & Benefits

The base salary for this role is £26,600 per year, plus a bonus of up to £6,000 per year, paid quarterly. In addition to competitive compensation, Deliveroo offers a range of benefits, including:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Parental leave
• Pension plan
• Employee discounts on Deliveroo orders
• Cycle to work scheme
• Employee assistance program

Deliveroo Culture

At Deliveroo, we are passionate about food and committed to delivering an exceptional experience to our customers. We foster a culture of innovation, collaboration, and continuous improvement. We believe in empowering our employees to take ownership of their work and make a real impact on the business. We are a diverse and inclusive workplace, where everyone is welcome and valued.

How to Apply

If you are a highly motivated and enthusiastic individual with a passion for food and a desire to work in a fast-paced environment, we encourage you to apply for the Restaurant Launch Assistant position. To apply, please submit your resume and cover letter through our online application portal.

FAQ

1. What are the key responsibilities of a Restaurant Launch Assistant?

   The key responsibilities include onboarding new restaurant partners, providing support, answering questions, and ensuring a smooth setup process.

2. What skills are required for this role?

   Strong communication skills (verbal and written), fluency in Dutch and English, excellent customer service skills, problem-solving abilities, and IT literacy are essential.

3. What is the salary and benefits package?

   The base salary is £26,600 per year, plus a bonus of up to £6,000 per year, paid quarterly. We also offer a range of benefits, including health insurance, paid time off, and employee discounts.

4. What is the career path for this role?

   Potential career paths include Restaurant Launch Team Lead, Account Manager, Sales Executive, and Operations Manager.

5. What is the company culture like at Deliveroo?

   We foster a culture of innovation, collaboration, and continuous improvement. We are a diverse and inclusive workplace, where everyone is welcome and valued.

6. What is the start date for this position?

   The start date is 2nd February 2026.

7. Where is the main office located?

   The main office is located in Manchester.

8. What teams will I be working with?

   You will be working with the Launch Team, the Sales Team, and Account Managers.

9. What kind of training is provided?

   We offer comprehensive training and development programs to support your career aspirations.

10. Is this a remote position?

    No, this position is based in our Manchester office.