Restaurant Onboarding Associate - Deliveroo, Manchester

Role Overview

Are you passionate about helping businesses thrive? Do you excel at building relationships and providing exceptional support? Deliveroo is seeking a Restaurant Onboarding Associate to join our dynamic team in Manchester. In this role, you'll be the primary point of contact for newly signed restaurant partners, guiding them through their first two months on the Deliveroo platform. You will ensure they are set up for success, are confident utilizing our tools, and are actively engaged in growing their business with us.

This is a fantastic opportunity to work cross-functionally with our Sales and Account Management teams, building strong relationships with our partners and contributing to Deliveroo's continued growth. The role offers a competitive salary of £26,600, with the potential to earn a bonus of up to £6,000 per year, paid quarterly. After completing probation, you'll be eligible for hybrid working.

A Day in the Life

Here's a glimpse into a typical day as a Restaurant Onboarding Associate:

• Morning: Start your day by reviewing your assigned list of new restaurant partners. Prioritize outbound calls to those who recently joined the platform.
• Outreach & Support: Make outbound calls to restaurants, welcoming them to Deliveroo and providing a warm introduction to the onboarding process. Address any initial questions or concerns they may have.
• Training & Guidance: Walk restaurants through the Deliveroo platform, demonstrating how to manage their menu, update operating hours, and track orders. Emphasize best practices for maximizing visibility and driving sales.
• Relationship Building: Proactively reach out to restaurants who may be experiencing challenges or have low order volumes. Offer personalized support and guidance to help them improve their performance.
• Collaboration: Work closely with the Sales and Account Management teams to ensure a smooth handover process for restaurants transitioning out of the onboarding phase.
• Issue Resolution: Act as the first point of contact for any technical or operational issues restaurants encounter. Troubleshoot problems and escalate to the appropriate teams when necessary.
• Administrative Tasks: Maintain accurate records of all interactions with restaurants, documenting key information and actions taken.
• Afternoon: Focus on proactive outreach, contacting restaurants to promote new features, marketing campaigns, or promotional opportunities.
• Performance Monitoring: Track key performance indicators (KPIs) for your assigned restaurants, such as order volume, customer ratings, and menu optimization. Identify trends and patterns to inform your support efforts.
• Continuous Improvement: Provide feedback to the onboarding team on areas for improvement in the onboarding process, training materials, and support resources.

Why Manchester?

Manchester is a vibrant and thriving city with a booming restaurant scene. As the Restaurant Onboarding Associate based in our Manchester office, you'll be at the heart of our operations, working directly with local restaurants to help them succeed on the Deliveroo platform. Manchester offers a unique blend of cultural attractions, a diverse culinary landscape, and a strong sense of community. It's an excellent location to build your career and enjoy a high quality of life.

Career Path

The Restaurant Onboarding Associate role is an excellent starting point for a rewarding career at Deliveroo. Successful candidates can advance to roles such as:

• Senior Restaurant Onboarding Associate: Take on more complex onboarding projects and mentor junior team members.
• Account Manager: Manage a portfolio of established restaurant partners, focusing on long-term growth and relationship management.
• Sales Executive: Acquire new restaurant partners and expand Deliveroo's presence in the Manchester area.
• Team Lead: Supervise and manage a team of Restaurant Onboarding Associates, providing coaching and guidance.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, including:

• Base Salary: £26,600 per year
• Bonus: Up to £6,000 per year, paid quarterly based on performance
• Hybrid Working: Option to work remotely after completing probation
• Health Benefits: Comprehensive health insurance coverage
• Family Benefits: Parental leave and childcare support
• Financial Benefits: Pension plan and employee stock options
• Community Benefits: Volunteer opportunities and charitable initiatives
• Convenience Benefits: Employee discounts on Deliveroo orders
• Growth Opportunities: Training and development programs
• Time Away Benefits: Generous vacation and sick leave policies

Deliveroo Culture

At Deliveroo, we're passionate about transforming the way people eat and shop. We're a technology-driven company that moves fast, values autonomy, and encourages innovation. We're looking for individuals who are enthusiastic, collaborative, and eager to make a difference. We embrace diversity and believe that a great workplace is one that reflects the world we live in.

How to Apply

If you're ready to join our team and help restaurants thrive on the Deliveroo platform, we encourage you to apply! Please submit your resume and a cover letter highlighting your relevant experience and skills. We look forward to hearing from you.

FAQ

1. What is the main responsibility of a Restaurant Onboarding Associate? The main responsibility is to support newly signed restaurant partners within their first 2 months on the Deliveroo platform, ensuring they are set up for success.
2. What skills are essential for this role? Strong phone presence, excellent communication and listening skills, IT literacy, organizational skills, attention to detail, and emotional intelligence are crucial.
3. Is experience in account management or sales required? Experience in account management, sales, or customer service is desirable but not mandatory.
4. What is the salary for this position? The base salary is £26,600 per year, with a potential bonus of up to £6,000 per year.
5. Does Deliveroo offer hybrid working options? Yes, hybrid working is offered after completing the probation period.
6. What kind of training will I receive? You will receive comprehensive training on the Deliveroo platform, onboarding processes, and support resources.
7. What opportunities are there for career advancement? Successful candidates can advance to roles such as Senior Restaurant Onboarding Associate, Account Manager, or Sales Executive.
8. What is the company culture like at Deliveroo? Deliveroo has a fast-paced, collaborative, and innovative culture. We value autonomy, diversity, and a passion for transforming the food and shopping experience.
9. What benefits does Deliveroo offer? Deliveroo offers a comprehensive benefits package, including health insurance, pension plan, employee discounts, and more.
10. How can I apply for this position? To apply, please submit your resume and a cover letter highlighting your relevant experience and skills through the Deliveroo careers website.