Senior Account Manager, Grocery & Retail - Deliveroo

Role Overview

As a Senior Account Manager in the UKI New Verticals Team at Deliveroo, you will be at the forefront of our rapidly expanding Grocery and Retail division. This pivotal role involves managing relationships with our strategic grocery and retail partners, ensuring their growth and success on the Deliveroo platform. You'll be the primary point of contact, understanding their needs, and translating those needs into actionable strategies. This is an opportunity to shape the future of how people shop and get their groceries.

A Day in the Life

Your day-to-day responsibilities will include:

• Relationship Management: Nurturing and expanding relationships with key grocery and retail partners.
• Performance Analysis: Analyzing partner performance data to identify growth opportunities and areas for improvement.
• Strategic Planning: Developing and implementing strategies to drive partner growth on the Deliveroo platform.
• Marketing Collaboration: Working with the marketing team to develop and execute promotional campaigns.
• Problem Solving: Addressing and resolving any issues that may arise, ensuring smooth operations.
• Cross-functional Coordination: Collaborating with internal teams to provide the best possible support to partners.
• Reporting: Preparing and presenting reports on partner performance to internal and external stakeholders.

Why London?

London is the heart of Deliveroo's UK operations and a hub for innovation and growth. Being based at The River Building HQ offers numerous advantages:

• Central Location: Easy access to clients, partners, and other Deliveroo teams.
• Networking Opportunities: A vibrant professional environment with ample opportunities to connect with industry leaders.
• Career Growth: A dynamic market that offers significant potential for career advancement.
• Cultural Hub: A diverse and vibrant city with a rich cultural scene.
• Deliveroo HQ: Being at the headquarters allows for seamless collaboration and access to resources.

Career Path

The Senior Account Manager role is a stepping stone to various career opportunities within Deliveroo. Potential career paths include:

• Key Account Director: Leading a team of account managers and managing relationships with the most strategic partners.
• Head of Grocery/Retail Partnerships: Overseeing the entire grocery or retail partnerships division.
• Commercial Strategy Manager: Developing and implementing commercial strategies across the organization.
• Business Development Manager: Identifying and securing new partnerships to expand Deliveroo's reach.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, including:

• Competitive Salary: Commensurate with experience and market standards.
• Health Insurance: Comprehensive health coverage for you and your family.
• Paid Time Off: Generous vacation and sick leave.
• Pension Plan: A retirement savings plan to help you secure your future.
• Deliveroo Discount: Employee discounts on Deliveroo orders.
• Professional Development: Opportunities for training and career development.
• Flexible Work Arrangements: Options for flexible working to support work-life balance.
• Social Events: Regular company social events to foster team spirit.

Deliveroo Culture

At Deliveroo, we are driven by a passion for innovation and a commitment to excellence. Our culture is characterized by:

• Customer Obsession: We always put the customer first.
• Innovation: We are constantly looking for new and better ways to do things.
• Collaboration: We work together to achieve our goals.
• Ownership: We take responsibility for our work and results.
• Speed: We move quickly and decisively.

How to Apply

To apply for the Senior Account Manager, Grocery & Retail role, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for Deliveroo.

FAQ

1. What is Deliveroo's mission? Deliveroo's mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.
2. What are the key responsibilities of a Senior Account Manager? Managing relationships with strategic grocery and retail partners, driving partner performance, and developing growth strategies.
3. What qualifications are required for this role? 4-5 years’ experience in account management, experience in grocery retail, and strong communication and analytical skills.
4. What is the career path for this role? Potential career paths include Key Account Director, Head of Grocery/Retail Partnerships, and Commercial Strategy Manager.
5. What benefits does Deliveroo offer? Competitive salary, health insurance, paid time off, pension plan, and employee discounts.
6. What is Deliveroo's company culture like? Customer-obsessed, innovative, collaborative, and fast-paced.
7. Where is this role located? The River Building HQ in London.
8. What type of company is Deliveroo? A technology-driven company at the forefront of the rapidly expanding delivery industry.
9. Is experience in a high-growth company required? Experience in a dynamic high-growth company is preferable.
10. How does Deliveroo support professional development? Through various training programs and career development opportunities.