Senior Client Partner, Head of Grocery & Retail - Deliveroo, London

Role Overview

Deliveroo is seeking a highly motivated and experienced Senior Client Partner to lead our Grocery & Retail partnerships in Ireland. This is a pivotal role focused on expanding our selection of partners on the platform and cultivating strong, enduring relationships with key brands. The ideal candidate will be a seasoned new business hunter with a proven track record in the grocery or retail sector, capable of driving revenue growth and navigating complex commercial negotiations.

A Day in the Life

As the Head of Grocery & Retail, your day-to-day responsibilities will be dynamic and impactful:

• Developing and executing the new business go-to-market strategy for Ireland.
• Identifying, pitching, and onboarding new grocery and retail partners.
• Serving as a dedicated client partner to both existing and new partners.
• Managing and mentoring an Account Manager, fostering their professional growth.
• Collaborating with Product, Marketing, Operations, and Tech teams to accelerate brand growth.
• Crafting and implementing launch plans for new partners, ensuring their success on the Deliveroo platform.
• Working cross-functionally to maximize account potential.
• Leading contract negotiations, securing mutually beneficial terms, and managing internal stakeholder alignment.
• Promoting an inclusive team culture that encourages engagement and high performance.
• Contributing to the development of the long-term commercial strategy for grocery segments.
• Keeping senior leadership informed about the Ireland market position and securing their support.

Why London?

Based at our River Building HQ in London, you will be at the heart of Deliveroo's global operations. London offers a vibrant and diverse business environment, providing access to a wealth of resources, networking opportunities, and a highly skilled talent pool. Being in London allows for close collaboration with key stakeholders and provides a strategic vantage point for driving growth in the Irish market.

Career Path

This role offers significant opportunities for career advancement within Deliveroo. Success in this position could lead to:

• Director of Grocery & Retail (Expanding responsibilities to multiple regions)
• VP of Strategic Partnerships (Focusing on high-level partnerships across various verticals)
• General Management roles (Leading a broader business unit within Deliveroo)

Salary & Benefits

The salary range for this role is competitive, reflecting the senior level and responsibilities involved. In addition to base salary, Deliveroo offers a comprehensive benefits package, including:

• Health insurance
• Generous vacation policy
• Employee discounts on Deliveroo orders
• Professional development opportunities
• Stock options
• Pension plan
• Flexible working arrangements

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and customer focus. We are passionate about transforming the way people shop and eat. We value:

• Ambition: We strive for excellence and are always looking for ways to improve.
• Ownership: We take responsibility for our work and are accountable for our results.
• Teamwork: We work together to achieve common goals.
• Customer Focus: We put our customers first and are committed to providing them with the best possible experience.
• Integrity: We act with honesty and transparency.

How to Apply

Interested candidates are encouraged to submit their resume and cover letter through the Deliveroo careers website. Please highlight your relevant experience in new business development, account management, and the grocery/retail industry. Be sure to showcase your ability to build strong relationships, drive revenue growth, and navigate complex commercial negotiations.

Frequently Asked Questions (FAQ)

1. What is Deliveroo's mission?

   To transform the way you shop and eat, bringing the best local restaurants and grocers to your door in minutes.

2. What are the key responsibilities of this role?

   Driving new business growth in the grocery and retail sector in Ireland, managing key partnerships, and leading a team.

3. What experience is required for this role?

   Minimum 9 years in commercial/sales, business development, or new business, with grocery/retail experience.

4. What skills are important for success in this role?

   Strong negotiation, communication, and stakeholder management skills are crucial.

5. What does Deliveroo offer in terms of benefits?

   Competitive salary, health insurance, employee discounts, and professional development opportunities.

6. What is the work environment like at Deliveroo?

   Fast-paced, collaborative, and innovative.

7. What career progression opportunities are available?

   Opportunities to move into director-level positions and broader management roles.

8. What is the interview process like?

   Typically involves multiple rounds, including interviews with hiring managers and key stakeholders.

9. How does this role contribute to Deliveroo's overall strategy?

   By expanding our grocery and retail partnerships, we increase our market share and offer more choices to our customers.

10. What is Deliveroo's approach to diversity and inclusion?

    Deliveroo is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.