Senior Commercial Manager, Deliveroo Express - London

Deliveroo is on a mission to transform the way people shop and eat, bringing the neighborhood to your door. We connect customers, restaurants, shops, and riders, giving people the opportunity to buy what they want, when and where they want it. As a technology-driven company at the forefront of one of the world’s fastest-growing industries, we move fast, value autonomy, and thrive on solving complex challenges. We are a small team making a big impact, and we’re always looking for innovative minds to help shape the future of on-demand delivery.

Role Overview

As the Senior Commercial Manager for Deliveroo Express, you will be at the forefront of our white-label delivery solution. Deliveroo Express enables partners to offer rapid delivery directly through their own websites or apps. This is a game-changing product that allows restaurants and retailers to seamlessly integrate Deliveroo's delivery network into their existing customer experience. You will lead a team of Strategic Partnership Managers, oversee all aspects of partner management, drive growth, and ensure strategic alignment with our partners. This role demands a blend of commercial acumen, analytical thinking, and operational excellence. You will use data to identify trends, opportunities, and performance improvements. Your work will directly shape how Deliveroo grows and collaborates with its white-label partners globally.

A Day in the Life

Your day will be dynamic and multifaceted. You might start by reviewing performance data to identify key trends and areas for improvement across your portfolio of partners. Next, you might lead a strategy session with your team to discuss new initiatives for deepening relationships with existing partners. This could involve brainstorming new marketing campaigns, optimizing delivery operations, or exploring opportunities for new product integrations.

In the afternoon, you could be leading a pitch to a potential new partner, showcasing the value proposition of Deliveroo Express and negotiating contract terms. You'll also spend time collaborating with internal teams, such as Marketing, Rider Operations, and Product, to ensure operational excellence and partner satisfaction. Finally, you'll dedicate time to coaching and developing your team of Strategic Partnership Managers, helping them to grow their skills and achieve their goals.

Why London?

London is a global hub for innovation and commerce, making it the ideal location for this role. The River Building HQ places you at the heart of Deliveroo's operations, surrounded by talented colleagues and cutting-edge technology. London’s diverse and vibrant restaurant and retail scene provides a rich environment for exploring new partnerships and driving growth for Deliveroo Express. The city's access to top talent also means you'll be working alongside some of the best and brightest minds in the industry.

Career Path

This role offers a fantastic opportunity for career advancement within Deliveroo. You could potentially move into a Head of Commercial role, overseeing a larger portfolio of partners or leading a specific vertical within the New Verticals business unit. Alternatively, you could transition into a strategic leadership role within the Global Growth, Strategy & Analytics team, contributing to the overall direction of Deliveroo's expansion efforts. The skills and experience you gain in this role will also be highly transferable to other commercial leadership positions within the tech industry.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package that reflects the importance of this role. The salary range for this position is between £70,000 and £120,000 per year, depending on experience. In addition to your base salary, you'll also be eligible for performance-based bonuses. Our benefits package includes generous vacation allowance, health insurance, pension plan, and employee discounts on Deliveroo orders. We are committed to providing a supportive and rewarding work environment where you can thrive and reach your full potential.

Deliveroo Culture

At Deliveroo, we foster a culture of autonomy, collaboration, and innovation. We empower our employees to take ownership of their work and make a real impact on the business. We value diverse perspectives and encourage open communication. We are a fast-paced, results-oriented company, but we also believe in having fun and celebrating our successes. We are passionate about food and technology, and we are committed to building a world-class delivery platform that delights our customers and partners.

How to Apply

If you are a highly motivated and experienced commercial leader with a passion for on-demand delivery, we encourage you to apply for the Senior Commercial Manager, Deliveroo Express role. To apply, please submit your resume and cover letter through our online application portal. In your cover letter, please highlight your relevant experience and explain why you are a good fit for this role. We look forward to hearing from you!

FAQ

1. What is Deliveroo Express?

   Deliveroo Express is our white-label delivery solution that enables partners to offer rapid delivery directly through their own websites or apps.

2. What are the key responsibilities of the Senior Commercial Manager?

   The Senior Commercial Manager leads a team of Strategic Partnership Managers, builds and executes commercial strategies, owns the new business pipeline, and collaborates cross-functionally with internal stakeholders.

3. What qualities are you looking for in a successful candidate?

   We are looking for someone who is decisive, influential, analytical, and collaborative.

4. What is the career path for this role?

   You could potentially move into a Head of Commercial role or a strategic leadership role within the Global Growth, Strategy & Analytics team.

5. What is the salary range for this position?

   The salary range for this position is between £70,000 and £120,000 per year, depending on experience.

6. What benefits does Deliveroo offer?

   Our benefits package includes generous vacation allowance, health insurance, pension plan, and employee discounts on Deliveroo orders.

7. What is the work environment like at Deliveroo?

   We foster a culture of autonomy, collaboration, and innovation.

8. How do I apply for this role?

   Please submit your resume and cover letter through our online application portal.

9. What kind of experience is required for this role?

   We are looking for someone with proven experience in commercial management, partner management, or business development, and experience leading teams.

10. What is the New Verticals business unit?

    The New Verticals business unit is responsible for defining strategy and scaling new verticals to ensure Deliveroo continues to win in the competitive on-demand grocery and retail markets.