Senior Compliance Manager - Deliveroo

Role Overview

As a Senior Compliance Manager at Deliveroo, you will play a crucial role in ensuring the safety, legality, and ethical operation of our delivery services. This position sits within our Global Delivery Operations department and requires a proactive individual with a strong understanding of compliance policies and risk management. You will be responsible for overseeing the strategy and execution of key rider policies, managing compliance breach incidents, and collaborating with cross-functional teams to implement long-term solutions.

Your work will directly impact the trust of thousands of consumers, riders, and partners. You will report to the Director of Operations Programmes and work closely with Product, Data Science, Legal, and Rider Support teams.

A Day in the Life

Here’s what a typical day might look like for a Senior Compliance Manager at Deliveroo:

• Morning: Start your day by reviewing any overnight compliance incidents or alerts. Prioritize critical issues and coordinate with the incident response team.
• Mid-Morning: Meet with the Data Science team to analyze data related to potential compliance risks and patterns. Discuss potential policy adjustments based on the findings.
• Afternoon: Lead a cross-functional meeting with local markets and Rider Support to discuss the rollout of a new rider policy. Address any questions or concerns raised by the team.
• Late Afternoon: Conduct a deep-dive analysis of a recent compliance breach to identify the root cause and potential long-term remediation strategies. Document your findings and recommendations.
• End of Day: Prepare a report for the Director of Operations Programmes summarizing the day's activities, key findings, and upcoming priorities.

Why London?

London is Deliveroo’s headquarters and a hub for innovation and collaboration. Working in London offers several advantages:

• Central Location: Easy access to other European markets and international travel.
• Diverse Talent Pool: Opportunity to work with a diverse and highly skilled team.
• Networking Opportunities: Access to industry events, conferences, and networking opportunities.
• Cultural Hub: London offers a vibrant cultural scene with world-class museums, theaters, and restaurants.

Career Path

The Senior Compliance Manager role offers a clear path for career advancement within Deliveroo. Potential career paths include:

• Director of Compliance: Oversee all compliance-related activities across the organization.
• Head of Operations Programmes: Lead a team of programme managers responsible for various operational initiatives.
• Senior Manager, Risk Management: Focus on identifying and mitigating risks across the business.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package for the Senior Compliance Manager role. While the exact salary may vary based on experience and qualifications, you can expect a competitive base salary, performance-based bonuses, and comprehensive benefits. Benefits include:

• Competitive salary commensurate with experience
• Performance-based bonuses
• Comprehensive health insurance
• Generous parental leave policies
• Pension plan with employer contributions
• Flexible working arrangements
• Generous annual leave allowance
• Professional development opportunities
• Well-being programs and resources
• Employee discounts on Deliveroo orders

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and ownership. We value autonomy and encourage our employees to take initiative and drive results. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We move fast, value autonomy and ownership, and we are always looking for new ideas.

How to Apply

To apply for the Senior Compliance Manager role, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are interested in joining Deliveroo.

FAQ

1. What qualifications are required for this role?
   Candidates should have experience in developing and implementing compliance policies, strong analytical skills, and the ability to work with data. Experience in program management and a strong understanding of regulatory environments are also preferred.
2. What are the key responsibilities of the Senior Compliance Manager?
   The key responsibilities include overseeing the strategy and execution of rider policies, managing compliance breach incidents, performing root cause analysis, and collaborating with cross-functional teams.
3. What is the career path for this role?
   Potential career paths include Director of Compliance, Head of Operations Programmes, and Senior Manager, Risk Management.
4. What is the company culture like at Deliveroo?
   Deliveroo fosters a culture of innovation, collaboration, and ownership. We value autonomy and encourage our employees to take initiative and drive results.
5. What benefits does Deliveroo offer?
   Deliveroo offers a competitive salary and benefits package, including health insurance, parental leave policies, a pension plan, flexible working arrangements, and generous annual leave.
6. Where is the location for this role?
   This role is based in Deliveroo's headquarters in London, UK.
7. What kind of impact will I have in this role?
   You will have a direct impact on the trust of thousands of consumers, riders, and partners by ensuring the safety, legality, and ethical operation of our delivery services.
8. What tools and technologies will I be using?
   You will be using data analysis tools, compliance management software, and various communication and collaboration platforms.
9. How does Deliveroo support employee growth and development?
   Deliveroo offers opportunities for professional development, training programs, and mentorship opportunities to support employee growth and development.
10. What is the interview process like?
    The interview process typically involves an initial screening interview, followed by interviews with the hiring manager and other team members. A case study or technical assessment may also be required.