Senior Merchant Operations Associate at Deliveroo - London

Role Overview

The Senior Merchant Operations Associate at Deliveroo plays a vital role in optimizing the experience of our restaurant and grocery merchants, particularly those in the Small and Medium Business (SMB) segment. This position is based in our London headquarters and focuses on building efficient processes, delivering impactful projects, and supporting the Express team. You'll be the go-to expert for merchant service and operations, driving improvements and ensuring our merchants thrive on the Deliveroo platform.

A Day in the Life

Each day as a Senior Merchant Operations Associate will present a variety of challenges and opportunities. You might start by analyzing merchant performance data to identify trends and areas for improvement. This could involve using tools like Looker and spreadsheet modeling to draw actionable conclusions from large datasets. Next, you could be working on a project to streamline a key merchant operation process, such as onboarding new merchants or resolving payment issues. This will require collaboration with various stakeholders, including product, engineering, and marketing teams. Throughout the day, you'll also be supporting the Express team, answering their operational queries and ensuring the smooth running of our white-label solution. You'll also dedicate time to identifying and implementing AI and automation solutions, which can significantly improve efficiency and free up resources for more strategic initiatives. Reporting and communication are also key aspects of the role, ensuring that key stakeholders are informed of progress and results.

Why London?

London is a global hub for technology and innovation, making it the perfect location to be at the forefront of the rapidly evolving food delivery industry. Deliveroo's headquarters in London provides access to a diverse talent pool, cutting-edge resources, and a vibrant cultural scene. The city's central location within Europe also facilitates collaboration with teams and partners across the continent. Being based in London means you'll be part of a dynamic and influential ecosystem, contributing to Deliveroo's success on a global scale. Moreover, Deliveroo fosters a work hard play hard culture with the River Building HQ providing great views of London. The ability to collaborate in person as needed ensures that teams are aligned and that knowledge-sharing happens effortlessly.

Career Path

This role offers significant opportunities for career advancement within Deliveroo. As a Senior Merchant Operations Associate, you'll gain valuable experience in a variety of areas, including data analysis, project management, and stakeholder management. You can progress to more senior roles within the Merchant Operations team, such as a Manager or Team Lead, where you'll be responsible for leading a team and driving strategic initiatives. Alternatively, you could move into other areas of the company, such as product management, strategy, or business development. Deliveroo is committed to providing its employees with the resources and support they need to grow and develop their careers. Promotions are based on performance, and Deliveroo actively promotes from within the business.

Salary & Benefits

The salary for this role is competitive and will be commensurate with experience. In addition to a competitive salary, Deliveroo offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, disability insurance, paid parental leave, and a generous vacation policy. Deliveroo also provides employees with access to a variety of perks, such as free food and drinks in the office, regular team events, and discounts on Deliveroo orders. Deliveroo recognizes the importance of work-life balance and offers flexible work arrangements where possible. The company is committed to creating a supportive and inclusive work environment where everyone can thrive.

Deliveroo Culture

Deliveroo has a fast-paced, entrepreneurial culture where innovation and collaboration are highly valued. The company is committed to transforming the way people eat and shop, and employees are passionate about making a difference. Deliveroo fosters a supportive and inclusive work environment where everyone is encouraged to share their ideas and contribute to the company's success. The company also places a strong emphasis on learning and development, providing employees with access to a variety of training programs and resources. Deliveroo embraces feedback, and you'll work with many diverse individuals across a number of teams, giving you unparalleled career experiences.

How to Apply

To apply for the Senior Merchant Operations Associate position, please submit your resume and cover letter through the Deliveroo careers website. In your cover letter, please highlight your relevant experience and skills, and explain why you are interested in working at Deliveroo. We encourage you to provide any quantifiable results of work done to show the impact that you have had in your previous roles. Applications will be reviewed on a rolling basis, so we encourage you to apply as soon as possible.

FAQ

1. What is Deliveroo's mission? Deliveroo's mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders.
2. What are the key responsibilities of the Senior Merchant Operations Associate? The key responsibilities include building processes for best-in-class merchant operations, delivering impactful projects, supporting the Express team, identifying and implementing AI and automation solutions, and supporting the standardization of processes across European markets.
3. What skills are required for this role? The required skills include analytical skills, communication skills, project management skills, and experience with data analysis. Experience with SQL is preferred but not required.
4. What experience is required for this role? The ideal candidate will have 2-3 years of experience in an analytical role, ideally in a fast-paced environment.
5. What is the career path for this role? This role offers significant opportunities for career advancement within Deliveroo. You can progress to more senior roles within the Merchant Operations team or move into other areas of the company.
6. What is the salary for this role? The salary for this role is competitive and will be commensurate with experience.
7. What benefits does Deliveroo offer? Deliveroo offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, disability insurance, paid parental leave, and a generous vacation policy.
8. What is the culture like at Deliveroo? Deliveroo has a fast-paced, entrepreneurial culture where innovation and collaboration are highly valued.
9. Where is this role located? This role is located in Deliveroo's headquarters in London.
10. How do I apply for this role? To apply for this role, please submit your resume and cover letter through the Deliveroo careers website.