Site Manager - Battersea, London

About Deliveroo

Deliveroo's mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

About Deliveroo Editions

Deliveroo Editions were the world's first delivery only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017 and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. These super kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders with the highest possible standards - outperforming their brick & mortar KPI’s! This is the reason why many of the industry's leading brands (such as Dishoom, Wingstop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones! As such, Editions is a delivery-only kitchen network that brings exclusive restaurant brands into high demand areas.

About the Site Operations Team

Great people help to drive our business forward and we are always looking for more to join our sites. If you don’t have the exact experience, that’s okay, we’d still love to hear from you. Does this sound tasty to you? Take a look at our Site Manager role and apply below to join the Roo family.

The Role: Site Manager

As a Site Manager at Deliveroo Editions, you will be responsible for driving the highest performance possible within your site. This includes maximizing customer satisfaction, optimizing productivity, achieving site personnel costs targets, maintaining strong stock accuracy, tightly controlling inventory, and minimizing all wastage. You will foster a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that your operation remains safe, legal, and compliant.

A Day in the Life of a Site Manager

Your day will be dynamic and varied, encompassing a range of responsibilities that ensure the smooth and efficient operation of the Deliveroo Editions site. Here's a glimpse into what a typical day might look like:

• Morning Briefing: Start the day with a team briefing, setting priorities and addressing any overnight issues.
• Operational Oversight: Monitor key performance indicators (KPIs) such as order fulfillment times, customer satisfaction scores, and waste levels, taking corrective action as needed.
• Team Management: Provide guidance, support, and training to team members, ensuring they have the resources and knowledge to perform their roles effectively.
• Inventory Control: Oversee inventory management processes, ensuring accurate stock levels and minimizing wastage through proper storage and rotation.
• Compliance Checks: Conduct regular checks to ensure compliance with health and safety regulations, food safety standards, and company policies.
• Customer Issue Resolution: Address and resolve customer complaints or issues promptly and professionally, striving to exceed customer expectations.
• Financial Management: Monitor and control site expenses, ensuring adherence to budgets and identifying opportunities for cost savings.
• Restaurant Partner Liaison: Maintain strong relationships with restaurant partners, addressing any concerns and collaborating on strategies to improve performance.
• Performance Reporting: Prepare and submit regular reports on site performance, highlighting successes, challenges, and areas for improvement.
• Shift Handover: Ensure a smooth handover to the next shift, communicating key information and priorities to the incoming team.

Why Battersea, London?

Battersea is a vibrant and dynamic area of London, known for its thriving food scene and diverse population. Located on the south bank of the River Thames, Battersea offers a unique blend of residential, commercial, and recreational spaces, making it an ideal location for Deliveroo Editions.

The River Building HQ provides a modern and well-equipped workspace, fostering a collaborative and innovative environment. Its central location offers easy access to transportation links, making it convenient for employees and partners alike.

Career Path at Deliveroo

Deliveroo is committed to providing opportunities for career growth and development. As a Site Manager, you can progress along a variety of career paths, depending on your interests and skills. Some potential career paths include:

• Multi-Site Manager: Oversee the operations of multiple Deliveroo Editions sites, managing a team of Site Managers and driving overall performance.
• Regional Operations Manager: Manage operations within a specific geographic region, developing and implementing strategies to improve efficiency and customer satisfaction.
• Project Manager: Lead and manage projects related to site expansion, process improvement, or new product launches.
• Training and Development Specialist: Develop and deliver training programs to enhance the skills and knowledge of Deliveroo employees.
• Restaurant Partner Manager: Manage relationships with restaurant partners, providing support and guidance to help them succeed on the Deliveroo platform.

Salary and Benefits

Deliveroo offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary for the Site Manager position will be commensurate with experience and qualifications. In addition to a competitive salary, Deliveroo offers a range of benefits, including:

• Health insurance
• Paid time off
• Employee discount on Deliveroo orders
• Pension plan
• Life insurance
• Disability insurance
• Employee assistance program
• Commuter benefits
• Cycle to work scheme

Deliveroo Culture

At Deliveroo, we foster a culture of innovation, collaboration, and customer focus. We are passionate about delivering the best possible experience to our customers, and we are constantly looking for ways to improve our operations and services. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and respected.

How to Apply

If you are interested in joining the Deliveroo team as a Site Manager, we encourage you to apply online through our careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is Deliveroo Editions?
   Deliveroo Editions are delivery-only kitchens that provide restaurant partners with an end-to-end solution for fulfilling customer orders.
2. What are the key responsibilities of a Site Manager?
   The Site Manager is responsible for overseeing the day-to-day operations of the Deliveroo Editions site, managing a team of employees, and ensuring compliance with all company policies and regulations.
3. What skills and qualifications are required for the Site Manager position?
   The ideal candidate will have proven experience in a management role, strong leadership skills, excellent communication and interpersonal skills, and the ability to manage budgets and control costs.
4. What career paths are available at Deliveroo?
   Deliveroo offers a variety of career paths, including Multi-Site Manager, Regional Operations Manager, Project Manager, Training and Development Specialist, and Restaurant Partner Manager.
5. What benefits does Deliveroo offer?
   Deliveroo offers a comprehensive benefits package, including health insurance, paid time off, employee discount on Deliveroo orders, pension plan, life insurance, and disability insurance.
6. What is the Deliveroo culture like?
   Deliveroo fosters a culture of innovation, collaboration, and customer focus. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and respected.
7. How do I apply for the Site Manager position?
   You can apply online through our careers website by submitting your resume and a cover letter.
8. What is the work environment like at Deliveroo Editions?
   The work environment is fast-paced and dynamic, requiring the ability to multitask and make decisions under pressure.
9. Is there room for growth and advancement?
   Yes, Deliveroo is committed to providing opportunities for career growth and development.
10. What is Deliveroo's mission?
    Deliveroo's mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.