SMB Account Executive at Deliveroo - Dubai

Are you a data-driven individual with a passion for helping businesses thrive? Deliveroo is seeking a motivated and analytical SMB Account Executive to join our team in Dubai. In this role, you'll be responsible for supporting the SMB Team in developing and executing reporting for a large portfolio of accounts, executing data clean-up to ensure efficient reporting of the internal systems. The ideal candidate will be able to pull, read and manipulate data to extract business-critical insights and drive actions, supported by the SMB Team Lead.

A Day in the Life of an SMB Account Executive

As an SMB Account Executive, your day will be dynamic and focused on driving partner success through data-driven insights and proactive management. Here's a glimpse into your daily routine:

• Data Analysis & Reporting (30%): You'll start your day by extracting and analyzing large datasets from various sources. You'll then use tools like Excel and Google Sheets to manipulate the data, identify trends, and generate insightful reports on partner performance.
• Partner Performance Management (30%): Based on your analysis, you'll proactively diagnose and resolve issues affecting partner performance. You'll lead actions to improve their KPIs, working closely with internal teams to implement effective strategies.
• Direct Partner Communication (20%): You'll directly manage partners on a case-by-case basis, working to unlock critical value improvements. This may involve providing training, support, and guidance to help them optimize their operations on the Deliveroo platform.
• Internal Collaboration & Reporting (10%): You'll support the SMB Team Lead with internal weekly, monthly, and quarterly reporting by gathering and working with data related to projects, sprints, and campaigns.
• Data Cleanup & Maintenance (10%): You will execute data clean-up tasks to maintain the integrity and efficiency of internal reporting systems.

Why Dubai? A Thriving Hub for Innovation and Growth

Dubai is a global city that is a vibrant hub for business, innovation, and culture. Located in the United Arab Emirates, Dubai offers a unique blend of Eastern and Western influences, creating a dynamic and exciting environment to live and work. Joining Deliveroo in Dubai means being part of a rapidly growing market with immense potential. Dubai offers a high quality of life with world-class infrastructure, stunning architecture, and a diverse culinary scene. You'll have the opportunity to experience a rich cultural heritage while contributing to a cutting-edge tech company. Dubai's strategic location also provides easy access to other key markets in the Middle East and Asia.

Your Career Path at Deliveroo

At Deliveroo, we believe in investing in our employees and providing opportunities for growth and development. The SMB Account Executive role is a fantastic stepping stone for a variety of career paths within the company. With experience and proven success, you can advance to:

• Senior Account Executive: Take on a larger portfolio of accounts and lead more complex projects.
• SMB Team Lead: Manage a team of Account Executives and drive overall team performance.
• Account Manager: Focus on building long-term relationships with key strategic partners.
• Data Analyst: Deepen your expertise in data analysis and reporting, providing valuable insights to various departments.
• Other Roles: With a strong foundation in business and partner management, you can also explore opportunities in sales, marketing, or operations.

Competitive Salary and Comprehensive Benefits

Deliveroo offers a competitive salary and a comprehensive benefits package to attract and retain top talent. Specific details regarding salary will be discussed during the interview process and will be commensurate with experience and qualifications. Our benefits package in Dubai typically includes:

• Health Insurance: Comprehensive medical, dental, and vision coverage for you and your dependents.
• Paid Time Off: Generous vacation and sick leave to ensure a healthy work-life balance.
• Transportation Allowance: Support for commuting expenses.
• Performance Bonus: Opportunity to earn a bonus based on individual and company performance.
• Training & Development: Access to online courses and professional development programs to enhance your skills.
• Employee Discounts: Enjoy discounts on Deliveroo orders.
• Visa Sponsorship: Assistance with visa processing and sponsorship for eligible candidates.
• Relocation Assistance: Support for relocation expenses for eligible candidates.

We prioritize the well-being of our employees and are committed to providing a supportive and rewarding work environment.

Our Delivery Culture: Innovation, Collaboration, and Impact

At Deliveroo, we're more than just a food delivery company – we're a team of passionate individuals who are transforming the way people eat and shop. Our culture is built on the following core values:

• Customer Obsession: We are dedicated to providing the best possible experience for our customers, partners, and riders.
• Bias for Action: We move quickly and efficiently, embracing experimentation and learning from our mistakes.
• Ownership: We take responsibility for our work and are accountable for our results.
• Collaboration: We work together as a team, sharing knowledge and supporting each other.
• Innovation: We are constantly looking for new and better ways to do things.

We foster a diverse and inclusive environment where everyone feels valued and respected. We encourage creativity, open communication, and a growth mindset.

Ready to Join the Deliveroo Team?

If you're a highly motivated and analytical individual with a passion for helping businesses succeed, we encourage you to apply for the SMB Account Executive position in Dubai! To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you're a good fit for Deliveroo.

Frequently Asked Questions

1. What are the key responsibilities of an SMB Account Executive? The role involves pulling, analyzing, and manipulating data, improving partner performance, and directly managing partners.
2. What qualifications are required for this position? A BSc/BA in business, economics, or a related field is preferred, along with experience in Excel/Google Sheets and strong communication skills.
3. Is Arabic language proficiency required? While not mandatory, fluency in Arabic is a plus.
4. What opportunities for career advancement are available? Opportunities include Senior Account Executive, SMB Team Lead, Account Manager, and roles in Data Analysis or other departments.
5. What benefits does Deliveroo offer in Dubai? Benefits include health insurance, paid time off, transportation allowance, performance bonus, and training opportunities.
6. What is the company culture like at Deliveroo? Deliveroo promotes a culture of innovation, collaboration, ownership, and customer obsession.
7. Does Deliveroo support work-life balance? Yes, Deliveroo offers flexible work arrangements where possible, and encourages work-life balance.
8. What does the interview process look like? The process typically involves an initial screening, followed by interviews with the hiring manager and other team members.
9. What is Deliveroo doing in terms of Diversity, Equity and Inclusion? We are committed to diversity, equity and inclusion in all aspects of our hiring process.
10. Will Deliveroo sponsor a visa for international candidates? Visa sponsorship is available for eligible candidates based on local regulations and company policy.