SMB Account Manager - Deliveroo, Kuwait City

Role Overview

Deliveroo is seeking a highly motivated and results-oriented SMB (Small Medium Business) Account Manager to join our team in Kuwait City. In this role, you will be responsible for managing a portfolio of small to medium restaurant partners, driving core business performance, and fostering long-term growth. As a key point of contact, you will build strong relationships with partner stakeholders, understand their business needs, and develop strategic account plans to help them succeed on the Deliveroo platform.

This is a fantastic opportunity for someone with a passion for account management, a strong understanding of the SMB landscape, and a desire to make a real impact. You will be working in a dynamic and fast-paced environment, collaborating with a talented team, and contributing to the success of Deliveroo in Kuwait.

A Day in the Life of an SMB Account Manager

No two days are exactly the same for an SMB Account Manager at Deliveroo, but here's a glimpse of what you can expect:

• Morning: Start your day by reviewing your portfolio performance, analyzing key metrics, and identifying any urgent issues that need to be addressed. Check your email and respond to partner inquiries or requests.
• Mid-day: Conduct calls or video conferences with restaurant partners to discuss their performance, provide support, and identify opportunities for growth. Negotiate contract renewals, product launches, or advertising campaigns.
• Afternoon: Collaborate with internal teams, such as marketing, operations, and customer support, to resolve partner issues and implement new initiatives. Analyze data to identify trends and insights that can inform your account strategies.
• Evening: Prepare reports on account performance, track progress against goals, and plan for upcoming meetings or campaigns. Stay up-to-date on industry trends and best practices.

Throughout the day, you will be using a variety of communication methods, including phone, email, video conferencing, and potentially in-person visits (for local partners), to stay connected with your portfolio of restaurant partners.

Why Kuwait City?

Kuwait City is a vibrant and growing market for Deliveroo. As the capital of Kuwait, it is a major center for business, culture, and entertainment. The city offers a unique blend of traditional Arabian hospitality and modern innovation, creating a dynamic and exciting environment for professionals.

Working in Kuwait City provides the opportunity to experience a different culture, expand your professional network, and contribute to the growth of Deliveroo in a key market. You will be working with a diverse team of colleagues and partners, gaining valuable insights into the local food industry and consumer behavior.

Career Path

Deliveroo is committed to providing its employees with opportunities for growth and development. As an SMB Account Manager, you can advance your career in a variety of ways, including:

• Senior Account Manager: Take on a larger portfolio of partners, lead complex negotiations, and mentor junior team members.
• Team Lead: Manage a team of Account Managers, provide coaching and guidance, and oversee portfolio performance.
• Specialist Roles: Transition into specialized roles within the company, such as marketing, sales, or operations.

Deliveroo also offers a range of training programs and development opportunities to help you acquire new skills and advance your career. We encourage our employees to take ownership of their development and explore different career paths within the company.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package that is commensurate with experience and location. The package typically includes:

• Base Salary: A competitive base salary that is regularly reviewed and adjusted based on performance and market conditions.
• Performance-Based Bonus: An opportunity to earn a bonus based on your individual and team performance.
• Health Insurance: Comprehensive health insurance coverage for you and your dependents.
• Paid Time Off: Generous paid time off for vacation, sick leave, and holidays.
• Employee Discounts: Discounts on Deliveroo orders and other perks.
• Professional Development: Opportunities for professional development and training.

Specific details about the salary and benefits package will be discussed during the interview process.

Delivery Culture

At Deliveroo, we are passionate about food and committed to delivering the best possible experience to our customers, partners, and riders. We foster a culture of innovation, collaboration, and customer obsession. We believe in empowering our employees to take ownership of their work, make decisions, and drive results.

We are also committed to diversity and inclusion. We believe that a diverse workforce is essential to our success. We welcome applications from people of all backgrounds and experiences.

How to Apply

If you are interested in applying for the SMB Account Manager position in Kuwait City, please submit your resume and cover letter through our online application portal. In your cover letter, please highlight your relevant experience, skills, and qualifications, and explain why you are interested in working for Deliveroo.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FAQ

1. What are the key responsibilities of an SMB Account Manager?

   The key responsibilities include managing a portfolio of small to medium restaurant partners, driving core business performance, building strong relationships, and developing strategic account plans.

2. What qualifications are required for this role?

   The required qualifications include 2+ years of experience in account management, strong relationship building skills, excellent communication skills, and a bachelor's degree in a related field.

3. What skills are important for success in this role?

   Important skills include account management, relationship building, communication, negotiation, stakeholder management, problem-solving, and data analysis.

4. What is the career path for an SMB Account Manager?

   The career path can include advancement to Senior Account Manager, Team Lead, or specialized roles within the company.

5. What is the company culture like at Deliveroo?

   Deliveroo fosters a culture of innovation, collaboration, customer obsession, and diversity and inclusion.

6. What benefits does Deliveroo offer?

   Deliveroo offers a competitive salary and benefits package that includes health insurance, paid time off, employee discounts, and professional development opportunities.

7. Is this a remote position?

   No, this position is based in our Kuwait City office.

8. What is the application process like?

   The application process involves submitting a resume and cover letter through our online application portal.

9. What is the interview process like?

   The interview process typically involves multiple rounds of interviews with hiring managers and other team members.

10. What is the work environment like in the Kuwait City office?

    The work environment is dynamic, fast-paced, and collaborative.