Team Lead - Account Manager Lead, Paris Inner - CDI at Deliveroo

Role Overview

The Team Lead - Account Manager Lead role at Deliveroo is a pivotal position within the French Local team, based in Paris. This role requires a commercially focused leader who can develop and execute strategies to grow order volume and market share by partnering with key local accounts and top local brands. As a Client Partner, the Team Lead will oversee a team of Account Managers, ensuring their development, success, and learning curve at Deliveroo. The primary objective is to optimize the Deliveroo partnership, securing long-term relationships while managing the overall profitability of the strategic Partner portfolio. This position reports to a Senior Client Partner and necessitates close collaboration with various teams, including operations, marketing, Editions, and product teams. The Team Lead must ensure Deliveroo remains the preferred platform for its local and strategic partners.

Day in the Life

A typical day for the Team Lead - Account Manager Lead involves a mix of strategic planning, team management, and direct engagement with key restaurant partners. The day might start with reviewing performance metrics and identifying opportunities for improvement. This includes analyzing order volumes, customer satisfaction scores, and restaurant health metrics to pinpoint areas needing attention. Team management is a crucial aspect of the role. The Team Lead will conduct one-on-one meetings with Account Managers to discuss their progress, provide coaching, and address any challenges they may be facing. This also includes setting KPIs and OKRs that are relevant to monitoring the market and ensuring the team is aligned with the overall business objectives. The Team Lead will also dedicate time to engaging with key restaurant partners. This may involve attending meetings, conducting business reviews, and building joint business plans to identify key challenges, define shared objectives, and implement impactful solutions. Additionally, the Team Lead will work on commercial negotiations and ensure the partners adhere to Deliveroo’s Gold Standards. Collaboration with cross-functional teams is another essential part of the day. This includes working with marketing to develop promotional campaigns, operations to improve efficiency, and product teams to enhance the platform's features based on partner feedback.

Why Paris?

Paris is a strategic location for Deliveroo, being one of the most vibrant and competitive food delivery markets in Europe. The city boasts a diverse culinary scene, with a high concentration of restaurants and a tech-savvy population that readily adopts online food delivery services. Having a strong presence in Paris is crucial for Deliveroo to maintain its market leadership and drive growth. Being based in Paris provides the Team Lead with direct access to key restaurant partners and a deep understanding of the local market dynamics. This proximity allows for more effective relationship building and better informed decision-making. Furthermore, Paris serves as a hub for innovation and talent, providing Deliveroo with access to a skilled workforce and a dynamic ecosystem of startups and technology companies.

Career Path

The Team Lead - Account Manager Lead role offers a clear path for career advancement within Deliveroo. Successful candidates can progress to Senior Client Partner roles, where they will have broader responsibilities and greater strategic influence. Alternatively, they may choose to specialize in a particular area, such as strategic partnerships or commercial operations. Deliveroo is committed to providing its employees with ample opportunities for professional development. This includes access to training programs, mentorship opportunities, and exposure to different areas of the business. The company also encourages internal mobility, allowing employees to explore different roles and functions within the organization.

Salary & Benefits

The salary for the Team Lead - Account Manager Lead role in Paris ranges from €50,000 to €80,000 per year, depending on experience and qualifications. In addition to a competitive salary, Deliveroo offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and a meal allowance for Deliveroo orders. The company also provides company-sponsored social events, wellness programs, and commuting assistance to support its employees’ well-being.

Deliveroo Culture

Deliveroo prides itself on its fast-paced, innovative, and collaborative culture. The company values autonomy, ownership, and a passion for solving complex problems. Employees are encouraged to think outside the box and contribute new ideas. The company also fosters a strong sense of teamwork and mutual support, creating a positive and inclusive work environment. Deliveroo is committed to diversity and inclusion, and it actively promotes a culture where all employees feel valued and respected. The company believes that a diverse workforce is essential for driving innovation and achieving its business objectives.

How to Apply

To apply for the Team Lead - Account Manager Lead role, interested candidates should submit their resume and cover letter through the Deliveroo careers website. The cover letter should highlight relevant experience, skills, and qualifications, and it should explain why the candidate is a good fit for the role and the company. Shortlisted candidates will be invited to participate in a series of interviews, which may include a phone screening, a behavioral interview, and a technical assessment.

FAQ

1. What is Deliveroo's mission?

   Deliveroo's mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

2. What are the key responsibilities of a Team Lead - Account Manager Lead?

   The key responsibilities include leading a team of Account Managers, developing account strategies, managing key restaurant partners, building joint business plans, and driving commercial performance.

3. What qualifications are required for this role?

   Required qualifications include proven experience in account management, experience leading a team, strong understanding of the restaurant industry, excellent communication skills, and a proven track record of achieving performance targets.

4. What benefits does Deliveroo offer its employees?

   Deliveroo offers a competitive salary, health insurance, paid time off, employee stock options, a meal allowance, and company-sponsored social events.

5. What is the career path for a Team Lead - Account Manager Lead?

   The career path includes progression to Senior Client Partner roles or specialization in areas such as strategic partnerships or commercial operations.

6. What is the company culture like at Deliveroo?

   Deliveroo has a fast-paced, innovative, and collaborative culture that values autonomy, ownership, and a passion for solving complex problems.

7. How does Deliveroo support diversity and inclusion?

   Deliveroo is committed to diversity and inclusion, and it actively promotes a culture where all employees feel valued and respected.

8. What is the salary range for this role?

   The salary range for the Team Lead - Account Manager Lead role in Paris ranges from €50,000 to €80,000 per year.

9. How does this role contribute to Deliveroo's overall strategy?

   This role contributes to Deliveroo's overall strategy by driving growth and market share through effective account management and strategic partnerships.

10. What kind of training and development opportunities are available?

    Deliveroo provides access to training programs, mentorship opportunities, and exposure to different areas of the business.