Third-Party Vendor Manager (Contact Center) at Deliveroo - London

Role Overview

Deliveroo is seeking a highly motivated and experienced Third-Party Vendor Manager to join our Marketplace Support team. This role is crucial in managing the relationships and performance of our third-party vendors, ensuring we maximize value, efficiency, and customer experience. As a Vendor Manager, you will be involved in managing day-to-day vendor relationships, ensuring accurate financial reconciliation, and working on projects to support our long-term strategy.

Day in the Life

A typical day for a Third-Party Vendor Manager at Deliveroo might include:

• Responding to and resolving issues and escalations related to vendor performance.
• Maintaining contracts and ensuring timely updates.
• Hosting vendor meetings, including monthly and quarterly reviews.
• Exploring opportunities to reduce costs or improve outcomes.
• Developing vendor scorecards to monitor performance.
• Tracking, reconciling, and reporting vendor spend.
• Leading project updates for the leadership team.
• Contributing to Deliveroo’s long-term tooling/vendor strategy.
• Taking on the rotational Manager on Call duty.

Why London?

London is a global hub for technology and innovation, offering a vibrant and diverse work environment. Deliveroo's headquarters in London provide access to a wide range of opportunities for professional growth and development. The city's rich culture, excellent transportation, and diverse culinary scene make it an attractive place to live and work.

Career Path

The Third-Party Vendor Manager role at Deliveroo offers a clear career path for growth and advancement. You can progress to Senior Vendor Manager, Vendor Management Lead, or even move into related roles within operations, procurement, or strategy. Deliveroo is committed to providing opportunities for employees to develop their skills and advance their careers.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package, including:

• Competitive salary commensurate with experience
• Comprehensive health insurance
• Generous paid time off
• Employee stock options
• Pension plan
• Flexible working arrangements
• Professional development opportunities
• Employee discount on Deliveroo orders
• Wellness programs
• Parental leave
• Commuting benefits
• Team social events
• Cycle to work scheme
• Free meals and snacks in the office

Delivery Culture

At Deliveroo, we are passionate about transforming the way people shop and eat. We value innovation, collaboration, and a customer-centric approach. Our culture is fast-paced, dynamic, and encourages employees to take ownership and contribute to the company's success. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to Apply

Interested in joining the Deliveroo team as a Third-Party Vendor Manager? Apply online through our careers page. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.

FAQ

1. What are the key responsibilities of a Third-Party Vendor Manager?
   Key responsibilities include managing vendor relationships, ensuring financial reconciliation, and working on strategic projects.
2. What qualifications are required for this role?
   We are looking for someone with 5+ years of experience in operations or vendor management, experience in contract administration, and a solid analytical background.
3. What is the career path for this role?
   You can progress to Senior Vendor Manager, Vendor Management Lead, or related roles within operations or strategy.
4. What benefits does Deliveroo offer?
   Deliveroo offers a competitive salary, health insurance, paid time off, stock options, and other benefits.
5. What is the work environment like at Deliveroo?
   The work environment is fast-paced, dynamic, and collaborative.
6. What is Deliveroo's mission?
   Our mission is to transform the way you shop and eat, bringing the neighborhood to your door.
7. Where is the role located?
   The role is located at our headquarters in London, United Kingdom.
8. What is the application process?
   Apply online through our careers page by submitting your resume and a cover letter.
9. Is there room for growth in this position?
   Yes, Deliveroo is committed to helping it's employees grow and devlop. There is a clear career path, and growth is encouraged.
10. How important are vendors to the success of Deliveroo?
    Vendors are critical to the success of Deliveroo. Managing them effieciently and effectively is important to ensuring that Deliveroo is able to reach and maintain it's goals.