Vendor Manager, Contact Center at Deliveroo - London

Role Overview

As a Vendor Manager in the Marketplace Support team at Deliveroo, you will play a crucial role in managing our relationships with third-party vendors. This position is based in our London headquarters and focuses on ensuring that our vendor partnerships deliver maximum value, efficiency, and exceptional customer experience. You will be involved in managing day-to-day operations, ensuring accurate financial reconciliation, and contributing to strategic projects. This role requires a proactive individual with strong analytical skills, a proven track record in vendor management, and the ability to work collaboratively across various teams.

Day in the Life

Your day-to-day responsibilities will vary, but here’s an idea of what you can expect:

• Morning: Start your day by reviewing vendor performance reports. Identify any areas where performance is lagging and prepare to discuss these with the vendor during scheduled meetings. Respond to any urgent escalations related to vendor activities, ensuring prompt resolution and minimal impact on operations.
• Mid-day: Host a vendor meeting to review performance metrics, discuss ongoing issues, and explore opportunities for improvement. Collaborate with internal teams to gather feedback on vendor performance and identify areas for optimization. Work on financial reconciliation tasks, ensuring that vendor invoices are accurate, processed, and paid in a timely manner.
• Afternoon: Dedicate time to project work, such as procuring a new vendor capability or implementing process improvements. Provide updates to the leadership team and senior stakeholders on project progress. Address any contractual issues, ensuring that all changes are accurately documented and communicated. Take on Manager on Call duties as scheduled, serving as the first level escalation point for global operations.
• End of Day: Wrap up by documenting meeting outcomes, assigning action items, and ensuring follow-through. Prepare a summary of daily activities and any pending issues for review by your manager.

Why London?

London is a global hub for innovation and technology, making it an ideal location for Deliveroo’s headquarters. The city offers a diverse and vibrant business environment, with access to a highly skilled workforce and numerous opportunities for professional growth. Working in London provides you with the chance to collaborate with talented individuals from around the world and contribute to the success of a dynamic and rapidly growing company. Additionally, London’s rich cultural scene, world-class amenities, and convenient transportation options make it an attractive place to live and work.

Career Path

The Vendor Manager role offers a clear path for career advancement within Deliveroo. You can progress to:

• Senior Vendor Manager: Taking on more complex vendor relationships and strategic projects.
• Vendor Lead: Leading a team of Vendor Managers and overseeing the performance of multiple vendors.
• Category Manager: Focusing on a specific category of vendors and developing category-specific strategies.
• Procurement Manager: Overseeing the entire procurement process and managing vendor relationships across the organization.

Deliveroo is committed to providing its employees with opportunities for growth and development. We offer a variety of training programs, mentorship opportunities, and career development resources to help you achieve your professional goals.

Salary & Benefits

The salary range for the Vendor Manager position in London is competitive, reflecting the skills and experience required for the role. In addition to a competitive salary, Deliveroo offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Vacation Policy: Generous vacation time to allow for rest and relaxation.
• Pension Plan: A retirement savings plan to help you secure your financial future.
• Employee Discounts: Discounts on Deliveroo orders, allowing you to enjoy our services.
• Professional Development: Opportunities for training, conferences, and professional certifications.
• Social Events: Company-sponsored social events to foster team building and camaraderie.
• Wellbeing Programs: Resources and support to promote your physical and mental wellbeing.

Deliveroo Culture

At Deliveroo, we are passionate about transforming the way people eat and shop. We are a technology-driven company that values innovation, collaboration, and a customer-centric approach. Our culture is fast-paced, dynamic, and entrepreneurial. We encourage our employees to take ownership of their work, challenge the status quo, and continuously strive for improvement. We believe in creating a supportive and inclusive work environment where everyone feels valued and respected.

How to Apply

If you are interested in joining our team as a Vendor Manager, we encourage you to apply through our careers page. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!

FAQ

1. What qualifications are required for this role?

   We are looking for someone with 5+ years’ experience in operations or vendor management with outsourced third parties, experience with million-dollar contract administration and relationship management, and a solid analytical background.

2. What are the key responsibilities of a Vendor Manager?

   The key responsibilities include managing vendor relationships, ensuring accurate financial reconciliation, working on strategic projects, and contributing to Deliveroo’s long-term tooling/vendor strategy.

3. What is the career path for a Vendor Manager at Deliveroo?

   You can progress to Senior Vendor Manager, Vendor Lead, Category Manager, or Procurement Manager.

4. What benefits does Deliveroo offer its employees?

   Deliveroo offers a competitive salary, comprehensive health insurance, a generous vacation policy, a pension plan, employee discounts, and professional development opportunities.

5. What is the culture like at Deliveroo?

   Deliveroo has a fast-paced, dynamic, and entrepreneurial culture. We value innovation, collaboration, and a customer-centric approach.

6. Where is the role based?

   The role is based in our London headquarters.

7. What kind of projects will I be working on?

   You will be working on projects to support our longer-term strategy, such as procuring new vendor capabilities or implementing process improvements.

8. What are the key skills needed for this role?

   The key skills include vendor management, contract administration, relationship management, analytical skills, and project management skills.

9. How does the Manager on Call duty work?

   As Manager on Call, you will serve as the first level escalation point for our global operations on a rotational basis.

10. How do I apply for this role?

    You can apply through our careers page by submitting your resume and a cover letter.