Vendor Manager, Marketplace Support at Deliveroo - London

Role Overview

As a Vendor Manager in Marketplace Support at Deliveroo, you will play a crucial role in managing and optimizing relationships with our third-party vendors. You will be responsible for ensuring that our vendors provide exceptional service, meet performance targets, and contribute to the overall success of our marketplace. This role involves a combination of relationship management, financial oversight, project management, and strategic planning. You will work closely with various teams across the business to achieve specific goals and improve our vendor strategy.

A Day in the Life

Your day will be varied and dynamic, involving a mix of operational tasks, strategic planning, and stakeholder engagement. Here’s a glimpse of what you might do:

• Morning: Start by reviewing vendor performance reports and addressing any urgent issues or escalations. You might need to coordinate with internal teams and the vendors to resolve operational problems quickly.
• Mid-day: Host a vendor meeting to discuss performance, review progress on key initiatives, and address any challenges. This could involve presenting data, negotiating terms, and setting expectations.
• Afternoon: Focus on financial reconciliation, ensuring that vendor invoices are accurate, payments are processed correctly, and spend is tracked effectively. You might also work on purchase order governance to maintain budget control.
• Late Afternoon: Dedicate time to project work, collaborating with cross-functional teams on initiatives such as procuring new capabilities or improving existing processes. This could involve research, data analysis, and presenting findings to stakeholders.
• End of Day: Prepare updates for the leadership team, summarizing progress on key projects, highlighting any risks or challenges, and outlining next steps. You might also respond to emails and prepare for the next day’s tasks.

Why London?

London is the heart of Deliveroo's operations. Being based in The River Building HQ offers numerous advantages:

• Central Hub: London serves as the central hub for Deliveroo's operations, providing you with direct access to key stakeholders and decision-makers.
• Networking Opportunities: The city offers unparalleled networking opportunities, allowing you to connect with industry leaders, potential vendors, and other professionals in the field.
• Career Growth: London provides ample opportunities for career growth and development, with a wide range of training programs, conferences, and industry events available.
• Cultural Experience: Living and working in London offers a rich cultural experience, with access to world-class museums, theaters, restaurants, and historical landmarks.
• Quality of Life: Despite its fast-paced environment, London offers a high quality of life, with excellent public transportation, green spaces, and a diverse range of neighborhoods to explore.

Career Path

The Vendor Manager role offers a clear career path within Deliveroo. You can progress to senior vendor management roles, where you will oversee a larger portfolio of vendors and take on more strategic responsibilities. You can also move into leadership positions within the Marketplace Support team or other areas of the business, such as procurement, operations, or strategy. Deliveroo is committed to providing employees with opportunities for growth and development, offering training programs, mentorship, and internal mobility options.

Salary & Benefits

Deliveroo offers a competitive salary and benefits package for the Vendor Manager role. While the exact salary will depend on your experience and qualifications, you can expect to receive a base salary commensurate with your skills and the market rate for similar positions in London. In addition to your base salary, you will also be eligible for a range of benefits, including health insurance, paid time off, pension plan, and employee discounts on Deliveroo orders. Deliveroo is committed to providing employees with a comprehensive and competitive compensation package that rewards performance and supports their well-being.

Deliveroo Culture

Deliveroo has a vibrant and inclusive company culture that values innovation, collaboration, and customer focus. We are a team of passionate individuals who are committed to transforming the way people shop and eat. We move fast, embrace challenges, and are always looking for new ideas. Deliveroo fosters a supportive and collaborative work environment where employees are encouraged to take ownership, share their ideas, and contribute to the overall success of the company. We also prioritize employee well-being, offering flexible work arrangements, wellness programs, and opportunities for professional development.

How to Apply

If you are a motivated and experienced vendor management professional with a passion for the food delivery industry, we encourage you to apply for the Vendor Manager role at Deliveroo. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in working at Deliveroo. We review applications on a rolling basis and will contact qualified candidates to schedule an interview.

FAQ

1. What is the primary responsibility of a Vendor Manager at Deliveroo?

   The primary responsibility is to manage and optimize relationships with third-party vendors, ensuring they meet performance targets and contribute to the success of the marketplace.

2. What skills are essential for this role?

   Essential skills include vendor management, relationship management, contract administration, financial reconciliation, project management, and strong analytical abilities.

3. What experience is required for the Vendor Manager position?

   5+ years of experience in operations or vendor management with outsourced third parties, and experience with million-dollar contract administration.

4. How does Deliveroo support employee growth?

   Deliveroo offers training programs, mentorship, and internal mobility options to support employee growth and development.

5. What benefits does Deliveroo offer to its employees?

   Deliveroo offers health insurance, paid time off, a pension plan, employee discounts, and other benefits to support employee well-being.

6. What is the company culture like at Deliveroo?

   Deliveroo has a vibrant and inclusive culture that values innovation, collaboration, and customer focus.

7. What opportunities are there for career progression?

   You can progress to senior vendor management roles or move into leadership positions within Marketplace Support or other areas of the business.

8. How does the Vendor Manager contribute to Deliveroo's long-term strategy?

   The Vendor Manager contributes by working within a team to achieve specific departmental or company goals related to tooling and vendor strategy.

9. What is the role of the Manager on Call duty?

   The Manager on Call duty involves serving as the first level escalation point for global operations, requiring strong problem-solving and decision-making skills.

10. What software is used for analytics?

    Excel pivot tables and INDEX MATCH