Location: Delhi/Gurgaon

Work Mode: Hybrid (occasional travel to client locations)

Role Overview

As a Consultant, you will collaborate with internal and client teams to deliver high-quality solutions that exceed client expectations. You will play a key role in analyzing processes, leveraging emerging technologies, and driving operational excellence in shared service centers.

Key Responsibilities

• Develop and implement work plans in collaboration with internal and client teams.
• Analyze technology and process footprints of shared service centers; identify opportunities to expand reach and control.
• Assess the impact of technologies in areas such as Data, Cloud, and Emerging Tech; assist in setting up operating models for programs involving these technologies.
• Identify risks and challenges in program execution and propose mitigation strategies.
• Conduct operational analysis, gather data, brainstorm options, and recommend solutions.
• Perform market research and provide actionable insights to client teams.
• Communicate findings, recommendations, and status updates effectively through written and oral channels.

Required Skills & Competencies

• Analytical Acumen: Ability to leverage data for impactful recommendations and visualization.
• Strategic Thinking & Problem Solving: Apply a strategic mindset to solve complex business issues.
• Effective Communication: Deliver well-structured and articulate conversations for win-win outcomes.
• Tech Savvy: Familiarity with ethical technology practices to drive client impact.
• Collaboration: Work closely with diverse teams to co-create solutions.
• Engagement Management: Ensure timely execution and proactive course correction for successful delivery.
• Risk & Quality Management: Maintain high standards and mitigate risks with precision.
• Adaptability: Respond to changing environments with resilience and agility.

Preferred Attributes

• Strong interpersonal skills and ability to build positive relationships with clients and teams.
• Empathetic leadership fostering inclusivity and a safe environment for all.
• Commercial acumen to identify and leverage new business opportunities.

Qualifications

• Bachelor’s degree in Business, Technology, or related field (MBA preferred).
• 0–2 years of consulting experience in shared services, technology, or process improvement.
• Exposure to Data, Cloud, and Emerging Technologies is a plus.