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Job Title: Senior ServiceNow Developer – Integrations & IRM 

Department: IT Operations 

Position Summary 

The Senior ServiceNow Developer – Integrations & IRM is responsible for designing, developing, and maintaining complex integrations between ServiceNow and other enterprise systems while supporting and expanding the Integrated Risk Management (IRM) capabilities of the platform. 

In this role, you'll bridge critical business systems, automate complex workflows, and strengthen our governance, risk, and compliance posture. The ideal candidate combines strong ServiceNow development skills with deep knowledge of IntegrationHub, REST/SOAP APIs, and practical experience implementing IRM solutions such as Policy and Compliance, Risk Management, and Audit Management. 

Key Responsibilities 

Integration Development & Architecture 

• Design, build, and maintain robust integrations between ServiceNow and enterprise systems including SuccessFactors, Coupa, SailPoint, Active Directory, and email gateways 
• Leverage IntegrationHub (spoke development, flow design), REST/SOAP APIs, MID Servers, and Scripted Web Services to enable secure, scalable data exchange 
• Develop and optimize bidirectional data flows supporting CMDB, HRSD, IRM, and ITSM modules 
• Implement authentication mechanisms including OAuth 2.0, Basic Auth, and certificate-based authentication 

Platform Development & Automation 

• Configure and customize ServiceNow applications including business rules, workflows, UI policies, and client scripts 
• Build automation solutions using Flow Designer, UI Actions, Script Includes, Scheduled Jobs, and Transform Maps 
• Develop reusable integration patterns and code libraries following ServiceNow best practices 
• Utilize Flow Designer, UI Actions, Script Includes, and Scheduled Jobs for automation and orchestration. 
• Ensure all development aligns with Common Service Data Model (CSDM) standards 
• Ensure development aligns with ServiceNow and CSDM best practices. 
• Support and extend IRM modules such as Policy & Compliance, Risk Management, and Audit Management. 

IRM & GRC Solutions 

• Implement and enhance IRM modules including Policy & Compliance Management, Risk Management, and Audit Management 
• Build executive dashboards and automated reports for risk visibility and regulatory compliance tracking 
• Collaborate with Security, Compliance, and Legal teams to translate business requirements into technical solutions 
• Support audit activities by maintaining evidence collection and reporting capabilities 

Collaboration & Quality Assurance 

• Collaborate with Security and Compliance teams to strengthen GRC capabilities. 
• Partner with the ServiceNow Architect, Program Manager, and offshore AMS team on solution design and delivery 
• Participate in Agile ceremonies including sprint planning, design reviews, and retrospectives 
• Troubleshoot integration, production issues, perform code reviews, and ensure smooth upgrade readiness. 
• Support upgrade planning and testing to ensure compatibility with new ServiceNow releases 

Qualifications 

• 5+ years of hands-on ServiceNow development experience with demonstrated expertise in integrations and data exchange patterns 
• Deep technical knowledge of: 
•  IntegrationHub (spoke creation, custom actions, connection aliases) 
•  REST/SOAP web services (endpoints, authentication, error handling) 
•  MID Server architecture, configuration, and troubleshooting 
•  Authentication protocols (OAuth 2.0, Basic Auth, API keys, mutual TLS) 
• Strong proficiency in JavaScript and ServiceNow Glide APIs (GlideRecord, GlideAjax, GlideDateTime, etc.) 
• Experience working with JSON, XML, and data transformation techniques 
• Solid understanding of CMDB, ITSM, and HRSD data models and relationships 
• Experience with ServiceNow IRM (GRC) or related governance and risk modules preferred. 
• Strong scripting skills (JavaScript, Glide APIs). 
• Experience working in a large, global enterprise or manufacturing environment is a plus. 

Certifications: 

• ServiceNow Certified System Administrator (CSA) – Required 
• ServiceNow Certified Implementation Specialist (CIS) in one or more areas: 
• IntegrationHub (Preferred) 
• IRM/GRC (Preferred) 
• ServiceNow Certified Application Developer (CAD) certification (Preferred)