Consulting

Technology and Transformation - ET&P-FT: GBS

GBS Manager/PM

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

The Team

Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings on Project Manager.

Work you’ll do

We are seeking an experienced and result driven Project Manager at a Manager level with a strong background in BFSI, CPG, Manufacturing, Infrastructure, or Pharma sectors, and demonstrated experience in managing complex global programs. This role will be responsible for end-to-end project management, stakeholder alignment, governance, and delivery excellence, aligned with Deloitte’s methodologies and client expectations., ensuring business continuity and compliance with organizational goals.

Key Responsibilities:

GBS Strategy & Operating Model Design

• Lead engagement models with clients, bringing thought leadership on GBS trends, benchmarks, and best practices
• Guide development of business cases, opportunity assessments, and value realization roadmaps
• Design and oversee future-state GBS operating models (processes, people, and technology)
• Develop technology blueprints and implementation roadmaps that integrate ERP migration with digital enablers

Transformation & Transition Leadership

• Drive process standardization, automation, and digital adoption across Finance and other functional towers
• Champion deployment of digital solutions (RPA, Process Mining, AI/ML, workflow automation, analytics)
• Oversee transition of operations into GBS (Knowledge Transfer, Shadow, Reverse Shadow, Stabilization), ensuring business continuity
• Lead vendor strategy, outsourcing negotiations, and service provider governance

GBS Maturity & Optimization

• Conduct GBS maturity assessments and define roadmaps for evolution of service delivery models
• Identify opportunities for continuous improvement and scaling of GBS responsibilities
• Ensure alignment of ERP transformation initiatives with long-term GBS strategy

Program Governance & Oversight

• Define and enforce governance frameworks, standards, and reporting mechanisms for ERP transformation
• Own RAID (Risks, Assumptions, Issues, Dependencies) management and deliver executive dashboards
• Oversee program planning, resource tracking, and milestone adherence across O2C, P2P, R2R workstreams
• Support ERP migration governance from Oracle → SAP ECC and preparation for S/4HANA
• Ensure effective steering committee governance and decision support

Stakeholder Management & Practice Development

• Act as a trusted advisor to global stakeholders across geographies, ensuring strong collaboration and alignment
• Manage high-level communication with senior executives, GPOs, and country leadership
• Mentor teams and contribute to Deloitte’s GBS Consulting assets, frameworks, and knowledge base

Provide thought leadership in GBS, contributing to industry benchmarks and innovation 

Key Skills required:

Preferred Skills:

• 8–14 years of experience in consulting or industry, with strong exposure to GBS, shared services, and enterprise transformation
• Proven track record of ERP migration/implementation programs (SAP ECC and/or S/4HANA preferred)
• Deep knowledge of finance processes: O2C, P2P, R2R
• Experience leading multi-country/global transformation programs and engaging international stakeholders

Exposure to outsourcing models, service provider management, and global delivery models

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development

Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose                                                                                                                                                                                                                                 

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

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