Department Coach (37.5 Hours) - Nike Factory Store Wolfsburg

About Nike

Nike is the world's leading sports brand, empowering athletes and everyday consumers through innovative products and inspiring experiences. With a global presence, Nike's retail stores embody the brand's commitment to excellence, community, and performance. In Wolfsburg, Germany, the Nike Factory Store (NFS) is a hub for premium sportswear, footwear, and accessories, delivering the ultimate Nike experience to customers. As a Department Coach, you'll play a pivotal role in shaping the best retail team in the world.

Role Overview

The Department Coach position at Nike Wolfsburg is a dynamic leadership role within our unique store structure. Known as 'Coach,' you'll oversee one of three key areas: Commercial, Athlete Experience, or Consumer Experience. Working 37.5 hours per week, you'll leverage your retail expertise to drive sales, foster team growth, and create unforgettable brand moments. This full-time role reports to senior store leadership and offers hands-on involvement in operations, customer service, and team development.

Commercial Coach Focus

Lead efficient goods receipt, exemplary back-of-house management, and flawless visual presentation standards. Ensure seamless inventory flow, stock availability on the sales floor, and execution of monthly launch initiatives using reporting tools for data-driven decisions.

Athlete Experience Coach Focus

Equip your team to deliver top-tier athlete experiences aligned with Nike's purpose. Handle scheduling, onboarding, and foster a positive Nike culture while engaging in community ambassador activities.

Consumer Experience Coach Focus

Lead by example in superior sales floor service, provide brand and digital service training, and use analytics for continuous improvements in the consumer journey.

Key Responsibilities

As a Coach at Nike Wolfsburg, your impact will be immediate and far-reaching:

• Utilize expertise in exclusive customer service and product knowledge to craft exceptional brand experiences.
• Coordinate, coach, and motivate your department team while cultivating an outstanding work atmosphere.
• Support daily operations including digital services, visual merchandising, sales floor management, and promotional campaigns to hit sales targets.
• Proactively identify issues and collaborate with the Senior Store Leadership Team on innovative solutions.
• Gather and act on customer feedback to enhance store performance.
• Ensure full adherence to Nike's standards, guidelines, and operational protocols.
• Serve as a Brand Ambassador, training your team on Nike initiatives and community programs.

Qualifications & Requirements

To thrive as a Nike Coach, bring the following:

• Genuine passion for Nike and/or love of sports.
• Proven experience delivering outstanding customer service.
• At least 4 years in retail environments.
• 2+ years in team leadership or supervisory roles.
• Strong communication, motivation, and problem-solving skills.
• Familiarity with inventory systems, visual merchandising, and sales analytics.
• Ability to work in a fast-paced, team-oriented setting with flexible hours including weekends.

No formal degree required—your retail expertise and leadership track record speak volumes.

Benefits & Perks

Nike invests in its Coaches with a comprehensive package:

• Market-competitive salary tailored to experience, plus variable monthly bonuses.
• Mobility perks: Deutschlandticket and bike leasing after probation.
• Generous employee discounts at Nike stores and online shop.
• Exclusive Nike apparel to represent the brand and boost team spirit.
• Regular sales, product, and leadership trainings with access to premium content.
• Opportunities to attend unique Nike events.
• A vibrant, inclusive workplace with flat hierarchies emphasizing Diversity, Equity & Inclusion (DE&I).

Career Growth

Nike fosters internal mobility and development. As a Coach, you'll gain exposure to senior leadership, cross-functional projects, and pathways to Assistant Head Coach or Head Coach roles. Benefit from ongoing training, mentorship, and performance-based advancement in one of Europe's key retail markets. Many Nike leaders started in store roles—your journey could lead to regional or global opportunities.

Why Join Us

At Nike Wolfsburg, you're not just managing a department—you're building champions. Join a team that lives the 'Just Do It' ethos, drives real impact through sales and service, and thrives in a supportive culture. Located in vibrant Wolfsburg, enjoy proximity to automotive innovation and outdoor pursuits while representing a global icon. With Nike's emphasis on employee well-being and growth, this role offers stability, excitement, and purpose.

Role FAQs

What are the working hours?

37.5 hours per week, including weekends and peak retail periods, with scheduling flexibility.

Is prior Nike experience required?

No, but passion for the brand and retail leadership experience are essential.

What salary can I expect?

Competitive based on market rates and experience; estimated €45,000-€65,000 annually (approx. $65K-$95K USD equivalent), plus bonuses.

How does Nike support career progression?

Through structured trainings, leadership programs, and clear promotion paths within our Coach-to-Head Coach structure.

Are there relocation benefits?

Mobility perks post-probation focus on commuting; discuss relocation during interview if applicable.

Ready to coach the best? Apply now and elevate your retail career with Nike in Wolfsburg.