Department Manager/Coach at NIKE Milano Scalo, Milano, Italy

About Nike

Nike, Inc. is a global leader in athletic footwear, apparel, equipment, and accessories, empowering athletes worldwide to push boundaries and achieve greatness. Beyond equipping the world's top athletes, Nike fosters innovation, breaks barriers, and redefines what's possible. Our culture thrives on diversity, imagination, and passion. We seek talented leaders and visionaries who contribute their skills to tackle evolving challenges. In Nike Retail, you'll be the face of the brand, delivering exceptional product knowledge and customer service in dynamic stores from London to Istanbul. Join a vibrant community of sports and style enthusiasts, where creativity and ambition fuel career growth alongside the best in the industry.

Role Overview

As a Department Manager/Coach at NIKE Milano Scalo in Milano, Italy, you'll lead one of three specialized Coach roles: Commerciale (Commercial), Esperienza degli Atleti (Athlete Experience), or Consumer Experience. This full-time position embodies Nike's unique retail terminology, where department heads are 'Coaches' driving team performance, sales goals, and brand excellence. You'll create premium consumer experiences, manage operations, and foster a positive Nike culture. Ideal for ambitious retail professionals passionate about sports, leadership, and customer obsession. Leverage your skills to build the world's best retail team at Nike's Milano Scalo location.

Key Responsibilities

Department Managers/Coaches at Nike Milano Scalo handle dynamic responsibilities tailored to their specialization:

Commerciale (Commercial Coach)

• Lead efficient product receiving and inventory accuracy aligned with visual presentation standards.
• Ensure seamless inventory processes, constant sales floor replenishment, and brand-compliant presentation.
• Supervise Lead roles in product receiving and visual merchandising, owning the full product journey in-store.
• Manage monthly launch initiatives and use reporting tools for optimal commercial decisions.
• Maintain precise inventory to fulfill digital orders effectively.

Esperienza degli Atleti (Athlete Experience Coach)

• Deliver top-tier experiences aligned with Nike's Purpose, ensuring team excellence for athletes.
• Guide team involvement in NIKE Community Ambassador activities.
• Collaborate with store leadership on hiring, onboarding, and store-wide scheduling.
• Promote and sustain a positive Nike culture across the team.

Consumer Experience Coach

• Lead by example in sales floor assistance, shaping customer journeys.
• Equip team with product knowledge, digital service expertise, and personalized support training.
• Utilize data analytics and tools to drive continuous improvements in partnership with leadership.

Across all roles, enforce Nike standards, collaborate inter-store and with headquarters, and motivate teams toward sales targets.

Qualifications & Requirements

To excel as a Department Manager/Coach:

• Demonstrate exceptional customer service skills for premium brand experiences.
• Possess proven ability to lead, coach, and motivate retail teams.
• Excel in daily operations management, including sales, merchandising, and digital services.
• Act as a Nike brand ambassador through team training and community initiatives.
• Analyze feedback and data to identify improvements and ensure compliance with Nike guidelines.
• Experience in retail inventory, visual merchandising, or customer analytics is highly valued.

Prior leadership in retail environments, passion for sports, and fluency in Italian (with English as a plus) are essential for success at NIKE Milano Scalo.

Benefits & Perks

Nike offers a rewarding package for Department Managers/Coaches:

• Competitive Salary: Market-aligned and experience-based, estimated at €35,000–€50,000 annually.
• Monthly Bonuses: Performance-driven incentives to reward excellence.
• Employee Discounts: Generous savings on Nike products online and in-store.
• Comprehensive Benefits: Health, wellness, and support packages tailored for Italy.
• Training & Development: Ongoing programs to sharpen skills and advance your career.

Career Growth

Nike Retail is a launchpad for ambitious leaders. As a Coach, you'll gain exposure to Head Coach and Assistant Head Coach roles, with pathways to multi-store management or corporate opportunities. Benefit from Nike's world-class training, mentorship, and global mobility. Grow alongside elite athletes and teams, turning passion into a thriving career in sports retail.

Why Join Us

Be part of Nike's mission to inspire every athlete. At Milano Scalo, shape consumer experiences in a high-energy store, collaborate with passionate teams, and contribute to brand innovation. Enjoy a supportive culture valuing diversity, creativity, and impact. With endless growth potential, premium perks, and the thrill of Nike, this is your chance to lead, dream big, and redefine retail excellence in Italy.

Role FAQs

What is the work schedule like?

Full-time role with flexible retail hours, including weekends and holidays, focused on team scheduling and store operations.

Is prior Nike experience required?

No, but retail leadership experience and passion for the brand are key.

What specialization will I get?

Roles are assigned based on store needs: Commercial, Athlete Experience, or Consumer Experience.

Are there relocation benefits?

Local candidates preferred; inquire during application for specifics.

How do I apply?

Submit your resume via Nike's careers portal and highlight your leadership achievements.

Join NIKE Milano Scalo today—apply now and coach the future of retail!