Description

• Troubleshoot and resolve escalated issues in Microsoft 365 applications, such as Teams, OneDrive, SharePoint, and Exchange Online.
• Collaborate with Level 1 support teams to address complex user concerns effectively.
• Develop and deliver training sessions, guides, and resources tailored to the needs of end-users.
• Promote adoption of new features by demonstrating their practical applications in workflows.
• Gather feedback from users to identify areas for improvement in functionality and ease of use.
• Analyze trends in user behavior to proactively address common challenges.
• Configure Microsoft 365 tools to align with organizational and team-specific needs.
• Simplify processes and workflows to make tools more intuitive and user-friendly.
• Implement accessibility features to ensure that Microsoft 365 services cater to diverse user groups.
• Advocate for inclusivity in software usage and design.
• Facilitate smoother collaboration by integrating Microsoft 365 apps in ways that enhance teamwork and productivity.
• Ensure seamless communication channels and document sharing systems are in place.
• Maintain clear records of configurations, best practices, and solutions for recurring issues, accessible to both technical teams and end-users.

Qualifications

• Strong knowledge of operating systems (Windows);
• Experience minimum 3 years on a similar role;
• Bachelor’s degree in computer science or equivalent;
• Ability to diagnose and resolve technical problems efficiently;
• Good communication and teamwork skills;
• Fluency in English (spoken and written).

Additional Info

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.