Description

• Participate in the implementation and rollout of Salesforce Service Cloud solutions.

• Configure and support Case Management, Entitlements, Queues, and Omni-Channel Routing.

• Implement and maintain customer service tools such as Live Agent and Knowledge Base.

• Design and optimize process automation using Salesforce Flows, Macros, and Quick Text.

• Support testing activities, user acceptance, and deployment phases.

• Collaborate with functional and technical teams to deliver scalable and high-quality Service Cloud solutions.

• Contribute to solution documentation and continuous improvement initiatives.

Qualifications

• Minimum 1 year of hands-on experience with Salesforce Service Cloud implementations.

• Practical experience with:

  • Case Management

  • Entitlements

  • Queues

  • Omni-Channel Routing

  • Live Agent

  • Knowledge Base

  • Salesforce Flows

  • Macros and Quick Text

• Experience participating in Service Cloud projects, including configuration, testing, and rollout.

• Salesforce Service Cloud Consultant Certification is a plus.

• Strong problem-solving and analytical skills.

• Ability to work collaboratively in hybrid and agile team environments.

• Good command of technical English.

Additional Info

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.