Description

• Lead and contribute to Salesforce Field Service (FSL) implementations in complex enterprise environments.

• Design, configure, and optimize Work Orders, Service Appointments, Scheduling Policies, and Service Territories.

• Configure and manage Optimization Engine, Skills-based Routing, and advanced scheduling scenarios.

• Ensure efficient field workforce management, including route planning, SLA tracking, and real-time monitoring.

• Produce and analyze Service Reports to support operational decision-making.

• Act as a bridge between business stakeholders and technical teams, translating requirements into scalable Salesforce solutions.

• Lead and support functional and technical teams, ensuring alignment with best practices and project goals.

• Participate in and support system integrations between Salesforce and external platforms.

• Contribute to solution design, documentation, and continuous improvement initiatives.

Qualifications

• Minimum 5 years of experience with Salesforce, including at least 2 years working with Salesforce Field Service (FSL).

• Proven experience in at least two end-to-end FSL implementation projects in complex environments.

• Advanced knowledge of:

  • Work Orders

  • Service Appointments

  • Scheduling Policies

  • Service Territories

  • Optimization Engine

  • Service Reports

  • Skills-based Routing

• Strong understanding of field service best practices, including workforce management, route optimization, SLA management, and real-time operations.

• Experience leading functional and technical teams, with strong stakeholder management skills.

• Solid experience with integrations between Salesforce and external systems.

• Salesforce Field Service Consultant Certification is highly desirable.

• Strong communication skills and ability to work in hybrid and collaborative environments.

Additional Info

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.