Description

• Lead and contribute to the implementation of Salesforce Service Cloud solutions in enterprise environments.

• Configure and optimize Case Management, Entitlements, Queues, and Omni-Channel Routing.

• Implement and support customer service features such as Live Agent and Knowledge Base.

• Design, build, and maintain process automation using Salesforce Flows, Macros, and Quick Text.

• Participate actively in end-to-end Service Cloud projects, including configuration, testing, and rollout phases.

• Collaborate with business stakeholders and technical teams to deliver scalable and high-quality Salesforce solutions.

• Ensure best practices in configuration, documentation, and platform governance.

• Support continuous improvement initiatives and platform optimization.

Qualifications

• Minimum 3 years of hands-on experience implementing Salesforce Service Cloud solutions.

• Strong expertise in:

  • Case Management

  • Entitlements

  • Queues

  • Omni-Channel Routing

  • Live Agent

  • Knowledge Base

  • Salesforce Flows

  • Macros and Quick Text

• Proven participation in at least two full Service Cloud implementation projects (configuration, testing, rollout).

• Salesforce Service Cloud Consultant and/or Salesforce Administrator Certification is highly desirable.

• Strong analytical, problem-solving, and communication skills.

• Ability to work autonomously and collaboratively in hybrid and agile environments.

• Fluency in technical English.

Additional Info

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.