About the Role

Join DHL as a Doradca ds. obsługi klienta (Customer Service Advisor) in this dynamic role within the DHL Fracht division, where you will be the frontline ambassador for exceptional customer support. Reporting to the Customer Service Department, your primary mission is to handle all incoming inquiries from external clients, internal stakeholders, and international partners with professionalism and efficiency. This includes addressing questions about DHL's comprehensive freight offerings and services, ensuring every interaction reinforces DHL's reputation for reliability and global excellence.

Key responsibilities encompass managing a high volume of customer queries via various channels, providing accurate information on services, troubleshooting issues, and collaborating with cross-functional teams to deliver seamless solutions. You will play a pivotal role in fostering strong relationships with clients, including overseas partners, contributing directly to customer satisfaction and retention. Expect a fast-paced environment where your ability to multitask, communicate effectively, and resolve problems swiftly is paramount.

Working at DHL means being part of a world-leading logistics powerhouse with operations in over 220 countries, offering unparalleled opportunities for professional growth. Benefit from ongoing training programs, exposure to international projects, and a supportive culture that values innovation and teamwork. Career advancement is a reality here—many advisors progress to senior roles, management positions, or specialized freight operations. With competitive compensation, flexible schedules, and a commitment to work-life balance, DHL empowers you to thrive. If you're passionate about customer service and eager to grow in logistics, this position is your gateway to a rewarding career at a company shaping the future of global supply chains.

Key Responsibilities

• Obsługa wszystkich zapytań od klientów zewnętrznych i wewnętrznych (w tym partnerów zagranicznych)
• Obsługa zapytań wpływających do Działu Obsługi klienta dotyczących oferty i usług DHL Fracht