About the Role

Join DHL Express Costa Rica as a Junior Point of Sale Agent, an entry-level role perfect for motivated individuals eager to launch their career in logistics and customer service. Based at our bustling Punto de Venta on Avenida Segunda, you will be the friendly face of DHL, directly interacting with customers to handle shipments, process sales, and ensure seamless service delivery. This position sits within the Commercial Department, where you'll play a vital role in driving express delivery solutions for businesses and individuals across Costa Rica.

Key responsibilities include greeting customers with a smile, accurately processing inbound and outbound parcels, providing expert advice on shipping options, rates, and tracking, and maintaining a tidy, efficient sales point. You'll troubleshoot basic inquiries, upsell value-added services like insurance or expedited delivery, and collaborate with the team to meet daily targets. As a junior agent, you'll receive hands-on training to master DHL's proprietary systems and customer-centric processes.

Working at DHL means being part of a global powerhouse in logistics, with operations in over 220 countries. In Costa Rica, we pride ourselves on innovation, reliability, and a supportive culture that values work-life balance, teamwork, and professional development. Enjoy competitive pay, comprehensive health benefits, and opportunities for international exposure. Career growth is a cornerstone—excel here, and you'll advance to senior agent, sales supervisor, or even regional management roles. With DHL's commitment to employee training programs and performance-based promotions, this junior position is your gateway to a dynamic future in the fast-paced world of express logistics. Apply now and deliver excellence every day!

Key Responsibilities

• Atender clientes en el punto de venta
• Gestionar operaciones comerciales en Avenida Segunda