About the Role

Join DHL Global Forwarding as an Air Freight Import Customer Operations Supervisor and lead a dynamic team at our Melbourne Head Office Station. In this pivotal role, you will oversee the end-to-end customer operations for air freight imports, ensuring seamless execution, compliance with international regulations, and exceptional service delivery. Key responsibilities include managing a high-performing team, optimizing import workflows to meet tight deadlines, resolving complex customer queries, monitoring performance metrics, and driving continuous process improvements. You will collaborate closely with cross-functional teams, including customs brokers, carriers, and sales, to deliver reliable and efficient solutions that exceed client expectations.

At DHL, a global leader in logistics and forwarding, you'll thrive in a fast-paced, innovative environment that values agility, integrity, and customer-centricity. Our Melbourne Head Office is a hub of excellence, equipped with state-of-the-art technology and supported by a worldwide network spanning over 220 countries. As part of our team, you'll benefit from comprehensive training programs, exposure to cutting-edge supply chain technologies, and opportunities to work on diverse, high-impact projects.

DHL is committed to your professional growth, offering clear career progression paths from supervisor to senior management roles. With mentorship from industry experts, leadership development initiatives, and global mobility options, you'll build a rewarding career in logistics. Embrace the challenge of shaping the future of air freight operations while enjoying a collaborative culture that celebrates diversity and innovation. If you're a proactive leader passionate about operational excellence, this role at DHL is your gateway to limitless potential.

Key Responsibilities

• Supervise Air Freight Import Customer Operations team
• Oversee import processes at Melbourne Head Office Station