About the Role

Join DHL, the world's leading logistics company, as an Air Freight Operations & Customer Service Specialist (m/f/n). In this dynamic role, you will play a pivotal part in ensuring seamless air freight operations while delivering exceptional customer service. Leveraging your expertise in air transportation, you will coordinate shipments, monitor operational processes, and resolve issues efficiently to keep global supply chains moving without interruption.

Key responsibilities include managing end-to-end air freight processes, from booking and documentation to tracking and delivery. You will collaborate closely with cross-functional teams, including sales, customs, and ground operations, to optimize workflows and drive business growth. Providing proactive customer support, you will address inquiries, handle complaints, and build lasting relationships that enhance client satisfaction and loyalty. Your keen eye for detail and problem-solving abilities will be crucial in navigating the fast-paced world of international logistics.

Working at DHL means being part of a innovative, people-centric organization that values diversity and inclusion. With operations in over 220 countries, DHL offers unparalleled exposure to global opportunities and cutting-edge technologies like AI-driven tracking and sustainable logistics solutions. Enjoy a supportive environment with comprehensive training programs, competitive compensation, and flexible work options. Career growth is a cornerstone here—many specialists advance to managerial roles or specialize in areas like supply chain strategy or digital transformation. If you thrive in high-energy settings and are passionate about logistics excellence, this position at DHL is your gateway to a rewarding, impactful career shaping the future of global trade.

Key Responsibilities

• Collaborate with different departments
• Help grow the business

Required Qualifications

• Experience in air freight operations