About the Role

As an Assistant Manager at DHL, you will step into a dynamic leadership role that positions you as the primary point of contact for customers, driving exceptional service delivery in a fast-paced logistics environment. This position involves leading a dedicated team of customer service staff, fostering a collaborative atmosphere where efficiency and empathy go hand in hand. Your key responsibilities include overseeing timely responses to a wide range of customer inquiries, resolving issues with professionalism, and cultivating long-term relationships that enhance customer loyalty and satisfaction. You will monitor team performance, implement process improvements, and ensure adherence to DHL's high standards of service excellence.

Working at DHL means being part of a global leader in logistics and supply chain solutions, where innovation and reliability are at the core of everything we do. With operations spanning over 220 countries, you'll contribute to connecting people and businesses worldwide, handling everything from express parcel delivery to comprehensive supply chain management. DHL's commitment to sustainability, digital transformation, and employee development creates an energizing workplace culture that values diversity, work-life balance, and professional growth.

Career advancement is a cornerstone at DHL, with abundant opportunities for progression through structured training programs, leadership development initiatives, and international mobility. Starting as an Assistant Manager, you can rapidly advance to higher management roles, gaining exposure to strategic operations and global projects. Join DHL to unleash your potential, lead with impact, and build a rewarding career in an industry that's always evolving.

Key Responsibilities

• Serve as the first point of contact for customers
• Lead a team of customer service staff
• Ensure timely responses to customer inquiries
• Maintain strong relationships with customers