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Assistent im Bereich Customer Service (m/w/d) - Logistik

DHL

Customer Support and Service Jobs

Assistent im Bereich Customer Service (m/w/d) - Logistik

full-timePosted: Dec 10, 2025

Job Description

About the Role

Join DHL Supply Chain, the global leader in contract logistics, as an Assistent im Bereich Customer Service (m/w/d). This entry-level role offers an exciting entry point into the dynamic world of logistics, where you will support customer service operations and contribute to seamless supply chain solutions for leading international clients. As part of our high-performing team, you will assist in handling customer inquiries, processing service requests, and ensuring top-tier support in a fast-paced environment.

Key responsibilities include providing administrative support to the customer service team, managing communication channels, tracking shipments, resolving basic customer issues, and collaborating with logistics operations to maintain service excellence. You will gain hands-on experience in data entry, reporting, and using logistics software, while developing a deep understanding of supply chain processes.

Working at DHL means being at the forefront of innovation in global logistics. As the world's largest logistics company, DHL offers a collaborative culture, state-of-the-art facilities, and a commitment to sustainability. You'll thrive in an inclusive environment that values diversity and employee development. Career growth is a cornerstone here—start as an assistant and advance to roles like Customer Service Specialist, Logistics Coordinator, or even management positions through our comprehensive training programs, mentorship, and internal mobility opportunities.

If you're passionate about customer satisfaction and eager to launch your career in logistics, this position at DHL is your gateway to professional success. Embrace new challenges, build expertise, and grow with a company that delivers excellence worldwide. Apply now and become part of the DHL family shaping the future of supply chains.

Key Responsibilities

  • Assist in the Customer Service department within logistics operations

What We Offer

  • Opportunity to work with the world market leader in supply chain and contract logistics

Locations

  • Essen, Nordrhein-Westfalen, Germany

Salary

Estimated Salary Rangemedium confidence

35,000 - 45,000 EUR / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • kundenorientierungintermediate
  • teamfähigkeitintermediate
  • organisationstalentintermediate
  • sendungsüberwachungintermediate
  • deutschkenntnisseintermediate
  • performancemessungintermediate
  • statistiken erstellenintermediate
  • reports erstellenintermediate
  • logistische abläufe prüfenintermediate
  • optimierung unterstützenintermediate
  • überwachung der qualitätintermediate
  • englischkenntnisseintermediate
  • Customer service orientationintermediate
  • Interest in logistics and supply chainintermediate

Responsibilities

  • Assist in the Customer Service department within logistics operations

Benefits

  • general: Opportunity to work with the world market leader in supply chain and contract logistics

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Tags & Categories

Customer ServicesDHLAPACGermanyLogisticsTransportationSupply Chain

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DHL logo

Assistent im Bereich Customer Service (m/w/d) - Logistik

DHL

Customer Support and Service Jobs

Assistent im Bereich Customer Service (m/w/d) - Logistik

full-timePosted: Dec 10, 2025

Job Description

About the Role

Join DHL Supply Chain, the global leader in contract logistics, as an Assistent im Bereich Customer Service (m/w/d). This entry-level role offers an exciting entry point into the dynamic world of logistics, where you will support customer service operations and contribute to seamless supply chain solutions for leading international clients. As part of our high-performing team, you will assist in handling customer inquiries, processing service requests, and ensuring top-tier support in a fast-paced environment.

Key responsibilities include providing administrative support to the customer service team, managing communication channels, tracking shipments, resolving basic customer issues, and collaborating with logistics operations to maintain service excellence. You will gain hands-on experience in data entry, reporting, and using logistics software, while developing a deep understanding of supply chain processes.

Working at DHL means being at the forefront of innovation in global logistics. As the world's largest logistics company, DHL offers a collaborative culture, state-of-the-art facilities, and a commitment to sustainability. You'll thrive in an inclusive environment that values diversity and employee development. Career growth is a cornerstone here—start as an assistant and advance to roles like Customer Service Specialist, Logistics Coordinator, or even management positions through our comprehensive training programs, mentorship, and internal mobility opportunities.

If you're passionate about customer satisfaction and eager to launch your career in logistics, this position at DHL is your gateway to professional success. Embrace new challenges, build expertise, and grow with a company that delivers excellence worldwide. Apply now and become part of the DHL family shaping the future of supply chains.

Key Responsibilities

  • Assist in the Customer Service department within logistics operations

What We Offer

  • Opportunity to work with the world market leader in supply chain and contract logistics

Locations

  • Essen, Nordrhein-Westfalen, Germany

Salary

Estimated Salary Rangemedium confidence

35,000 - 45,000 EUR / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • kundenorientierungintermediate
  • teamfähigkeitintermediate
  • organisationstalentintermediate
  • sendungsüberwachungintermediate
  • deutschkenntnisseintermediate
  • performancemessungintermediate
  • statistiken erstellenintermediate
  • reports erstellenintermediate
  • logistische abläufe prüfenintermediate
  • optimierung unterstützenintermediate
  • überwachung der qualitätintermediate
  • englischkenntnisseintermediate
  • Customer service orientationintermediate
  • Interest in logistics and supply chainintermediate

Responsibilities

  • Assist in the Customer Service department within logistics operations

Benefits

  • general: Opportunity to work with the world market leader in supply chain and contract logistics

Target Your Resume for "Assistent im Bereich Customer Service (m/w/d) - Logistik" , DHL

Get personalized recommendations to optimize your resume specifically for Assistent im Bereich Customer Service (m/w/d) - Logistik. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Assistent im Bereich Customer Service (m/w/d) - Logistik" , DHL

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Customer ServicesDHLAPACGermanyLogisticsTransportationSupply Chain

Answer 10 quick questions to check your fit for Assistent im Bereich Customer Service (m/w/d) - Logistik @ DHL.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.