About the Role

Join DHL Customer Solutions & Innovation (CSI) as a Customer Experience Senior Support on a 4-month contract in Singapore. In this pivotal role, you will play a key part in enhancing customer satisfaction and driving service excellence within one of the world's leading logistics companies. DHL's commitment to putting people first is at the heart of our operations, and we are dedicated to attracting and retaining top global talent by offering challenging opportunities that foster professional growth.

Key responsibilities include providing advanced support to customers, resolving complex inquiries efficiently, and contributing to process improvements that elevate the overall customer experience. You will collaborate with cross-functional teams to analyze feedback, implement innovative solutions, and ensure seamless service delivery across DHL's extensive network. This position demands a proactive approach to problem-solving, strong communication skills, and a passion for customer-centric initiatives.

Working at DHL means being part of a dynamic, inclusive culture where innovation thrives. As a global leader in logistics, DHL offers exposure to cutting-edge technologies and international projects, empowering you to make a tangible impact on supply chain solutions worldwide. Even on a short-term contract, you'll benefit from our supportive environment, world-class training resources, and collaborative teams that value diversity and work-life balance.

This role is an excellent launchpad for career growth, offering hands-on experience in customer experience management and potential pathways to long-term opportunities within DHL. If you're ready to contribute to a company that connects people and improves lives, apply now and embark on a rewarding journey with DHL in Singapore.