About the Role

Join DHL, the world's most international company and pioneer in cross-border logistics, as a Customer Facing IT Technical Specialist. In this dynamic role, you will be at the forefront of delivering exceptional IT solutions directly to customers, ensuring seamless operations and superior service quality. Your expertise will directly enhance customer satisfaction by tackling technical challenges head-on, improving their daily experiences with innovative IT support.

Key responsibilities include providing hands-on technical assistance to customers, troubleshooting complex IT issues in real-time, collaborating with cross-functional teams to implement customized solutions, and maintaining high standards of system performance and security. You will act as a bridge between DHL's cutting-edge technology infrastructure and our global clientele, diagnosing problems, optimizing software and hardware integrations, and training users on best practices. Expect to engage in proactive monitoring, rapid incident resolution, and contributing to continuous service improvements that align with DHL's commitment to excellence.

Working at DHL means thriving in a fast-paced, diverse environment where innovation drives success. As part of our global network spanning over 220 countries, you'll collaborate with top talent, access world-class resources, and contribute to a company that leads in sustainability and digital transformation. DHL fosters a culture of empowerment, offering flexible work arrangements, comprehensive training programs, and opportunities for international mobility.

Career growth is a cornerstone at DHL. This role serves as a launchpad for advancing into senior IT positions, project management, or leadership in supply chain technology. With robust development programs, mentorship, and performance-based promotions, you'll build a rewarding career while making a tangible impact on global trade. If you're passionate about technology, customer success, and international adventure, become part of DHL's legacy of excellence today.