About the Role

The Customer Program Manager at DHL Global Forwarding (DGF) plays a pivotal role in orchestrating seamless global supply chains for clients. Based in Chicago, IL, this position involves managing the end-to-end flow of goods and information, leveraging DHL's expertise in air, ocean, and ground freight forwarding. As a key liaison between DHL and customers, you will ensure efficient logistics solutions that optimize delivery times, reduce costs, and enhance supply chain visibility.

Key responsibilities include developing tailored program strategies, coordinating with cross-functional teams to execute shipments, monitoring performance metrics, and proactively resolving issues to maintain high service levels. You will collaborate with international partners to navigate complex customs regulations, track shipments in real-time, and implement innovative solutions that drive customer satisfaction and loyalty.

Working at DHL means joining a world leader in logistics with a dynamic, inclusive culture that values innovation and employee growth. DHL offers state-of-the-art technology, global opportunities, and a commitment to sustainability, empowering you to make a tangible impact on international trade. Career progression is robust, with pathways to senior management, specialized logistics roles, or international assignments. Benefit from comprehensive training programs, mentorship, and performance-based advancement in a company that invests in its people. If you thrive in fast-paced environments and have a passion for supply chain excellence, this role at DHL provides the platform to excel and grow your career on a global scale.

Key Responsibilities

• Manage the flow of goods and information across a customer's global supply chain
• Utilize air, ocean, and ground freight forwarding services