About the Role

Join DHL Global Forwarding as a Customer Relations Specialist in Life Sciences & Healthcare (LSH), where you'll play a pivotal role in ensuring the seamless supply chain of critical medicines, vaccines, and medical equipment. This position demands a customer-centric professional ready to act as the vital link between DHL's world-class logistics network and healthcare clients who rely on timely, compliant deliveries to save lives.

Key responsibilities include serving as the primary point of contact for LSH customers, expertly handling inquiries, resolving escalations, and coordinating with cross-functional teams to deliver flawless service. You'll monitor high-stakes shipments, provide proactive updates, and foster long-term relationships that drive customer loyalty and business growth. Proficiency in navigating regulatory frameworks like GDP and GMP will be essential to maintain the integrity of temperature-sensitive and time-critical cargo.

Working at DHL means being part of a dynamic, innovative leader in global logistics, with access to cutting-edge technology, diverse teams, and a culture that values sustainability and excellence. Employees enjoy competitive compensation, comprehensive benefits including health programs and flexible work options, plus ongoing training to sharpen your expertise.

Career growth is a cornerstone at DHL—start in customer relations and advance to senior roles in supply chain management, account leadership, or specialized LSH operations. With opportunities for international exposure and leadership development, this role launches ambitious professionals into a rewarding trajectory in one of the world's most impactful industries. If you're passionate about healthcare logistics and customer success, DHL offers the platform to make a real difference.

Key Responsibilities

• Serve as key point of contact for healthcare customers in the supply chain for medicines, vaccines, and medical equipment
• Manage customer inquiries, complaints, and escalations to ensure high satisfaction
• Coordinate with internal teams to optimize supply chain processes for LSH clients
• Monitor shipments and provide proactive updates on critical healthcare logistics
• Build and maintain strong customer relationships in the Life Sciences & Healthcare sector

Required Qualifications

• Relevant degree in business, logistics, healthcare, or related field
• Experience in customer service or supply chain within healthcare/pharma sector

What We Offer

• Competitive salary and performance bonuses
• Comprehensive health and wellness programs
• Professional development and training opportunities
• Career progression in global logistics leader
• Flexible working arrangements and modern office environment