About the Role

Join DHL Global Forwarding as a Customer Relations Specialist - Ocean Freight in Ridderkerk, Netherlands, where you'll play a pivotal role in delivering exceptional service to our valued clients. In this dynamic position, you'll collaborate closely with a dedicated team to manage customer relationships within the ocean freight division, ensuring seamless customs clearance and logistics solutions that keep global supply chains moving efficiently.

Key responsibilities include serving as the primary point of contact for clients, handling inquiries, resolving issues promptly, and coordinating with internal teams to optimize freight operations. You'll monitor shipments, provide updates on customs processes, and contribute to process improvements that enhance customer satisfaction and operational efficiency. This role demands a proactive approach, strong communication skills, and a keen eye for detail in a fast-paced international environment.

Working at DHL means being part of a world-leading logistics powerhouse with a commitment to innovation, sustainability, and employee development. Enjoy a supportive culture that values diversity, work-life balance, and professional growth. From comprehensive training programs to opportunities for advancement across global locations, DHL invests in your career journey. Advance your expertise in ocean freight and customs while contributing to sustainable logistics solutions that connect the world. With competitive compensation, health benefits, and a collaborative atmosphere, this position offers the perfect platform to thrive and grow within one of the most admired logistics companies globally. Take the next step in your career and make an impact with DHL today.

Key Responsibilities

• Bedienen van klanten vanuit de Oceanfreight afdeling
• Samenwerken met collega's in het Customs Relations team