About the Role

Join DHL as a Customer Service Advisor (Frontline), where you become the frontline hero in delivering exceptional quality and service that truly enhances our customers' lives. As part of the world's most international company, renowned for pioneering express delivery, you'll play a pivotal role in a dynamic global network connecting people and businesses across continents. In this position, your primary responsibilities include engaging directly with customers to resolve inquiries, process shipments, and provide real-time support at service points. You'll tackle challenges with a customer-first mindset, ensuring every interaction upholds DHL's commitment to reliability, speed, and excellence. Expect a fast-paced environment where you'll handle a variety of tasks, from tracking parcels and managing complaints to upselling services and maintaining accurate records.

Working at DHL means thriving in an inclusive, innovative culture that values diversity and empowers employees. With operations in over 220 countries, you'll collaborate with a diverse team, gaining exposure to international logistics and cutting-edge technology. DHL invests heavily in employee development, offering comprehensive training programs, certifications in customer service and logistics, and opportunities for cross-functional rotations.

Career growth is a cornerstone at DHL. Starting as a frontline advisor, you can advance to supervisory roles, operations management, or specialized areas like supply chain optimization. Many of our leaders began in customer-facing positions, propelled by performance and ambition. Enjoy competitive compensation, flexible shifts, health benefits, and perks like travel discounts and wellness programs. If you're passionate about service excellence and ready to make a global impact, this role at DHL is your launchpad to a rewarding career in logistics.

Key Responsibilities

• Deliver quality customer service
• Improve customer experience through frontline support