About the Role

Join DHL Express Laos Sole Company Limited, the foremost and market-leading international air express company in Laos since 1995, as a Customer Service Advisor. In this dynamic role, you will be the frontline ambassador for DHL's world-class service, ensuring every customer interaction reflects our commitment to reliability, speed, and excellence. As a Customer Service Advisor, your primary focus will be to deliver exceptional support to clients shipping parcels across borders, resolving inquiries with empathy and efficiency while upholding DHL's high standards.

Key responsibilities include handling incoming customer calls and emails, tracking shipments in real-time using state-of-the-art systems, troubleshooting delivery issues, and providing accurate information on customs, rates, and transit times. You will collaborate with operations teams to escalate complex cases, process bookings, and maintain accurate records in our CRM platform. Proactive problem-solving and a customer-centric approach are essential, as you turn potential challenges into opportunities for loyalty and satisfaction.

Working at DHL means being part of a global powerhouse with cutting-edge technology and a supportive culture that values innovation and teamwork. In Laos, you'll thrive in a fast-paced environment equipped with modern tools, fostering professional development through comprehensive training programs. DHL invests in your growth, offering clear pathways to advance into supervisory roles, operations management, or specialized logistics positions. Embrace a career where your dedication fuels international connectivity, with opportunities for international exposure, performance-based incentives, and a collaborative team that celebrates success. If you're passionate about customer service and ready to soar with the leader in express delivery, this role at DHL Express Laos is your gateway to a rewarding future.