About the Role

As a Customer Service Agent at DHL Supply Chain in Beersel, you play a pivotal role as the vital link between our valued clients and the dynamic operations at the Pharma Site. This position is ideal for proactive individuals who thrive in a fast-paced environment, ensuring seamless end-to-end shipment tracking and exceptional client support. Your primary responsibilities include monitoring shipments from origin to delivery, processing customer inquiries and requests efficiently, resolving issues promptly to maintain high satisfaction levels, and collaborating closely with operational teams to optimize logistics processes. You will handle a variety of tasks, from updating shipment statuses in real-time to coordinating with internal stakeholders for proactive problem-solving, all while upholding DHL's commitment to precision and reliability in the pharmaceutical supply chain.

Working at DHL Supply Chain offers an exciting opportunity to be part of a global leader in logistics, renowned for innovation and excellence. Based in Beersel, you'll join a supportive team environment equipped with state-of-the-art technology and tools to excel in your role. DHL fosters a culture of continuous improvement, professional development, and work-life balance, with access to comprehensive training programs tailored to the logistics industry. Career growth is a cornerstone here—many agents advance to supervisory roles, logistics coordinators, or specialized positions in supply chain management, supported by internal mobility programs and leadership development initiatives.

This role not only demands strong communication and organizational skills but rewards dedication with opportunities to impact global operations. Join DHL to contribute to life-saving pharmaceutical deliveries, grow your expertise in a world-class organization, and build a rewarding career trajectory filled with challenges and achievements. With DHL's emphasis on employee well-being, competitive compensation, and a collaborative atmosphere, you'll find a platform to unleash your potential and drive success every day.

Key Responsibilities

• Bewaak zendingen end-to-end
• Verwerk klantvragen en verzoeken
• Wees de verbindende schakel tussen klanten en operatie op de Pharma Site